I need some help here. I just bought the Epson 3800 late last week and started printing with it yesterday. My problem is that the printer is making cuts/scratches in the image area towards the end of the print. It didn't show up on the first two prints, but is on every one since to some degree. I am printing on Ilford Gallerie Gold Silk. Also the cuts run the same direction as the print head
runs and start about 2 inches from the end and are towards the outer edges if that makes any sense. Also, there is a clicking noise that happens towards the end of printing and I have to assume the two are related somehow. I can email a scan of the problem area from a print if anyone would like in helping me figure this out.
Has anyone had this problem or something similar? I am not sure if its simply a matter of adjusting the platten width or something like that. I called Epson and their response was "never heard of that before, have you tried returning it?" I called Calumet, where I bought it, and am waiting for the manager to call me back. The person I did speak to there said that Calumet's policy has changed and basically made it sound like Epson is trying to pass the buck on things these days.
Any help would be greatly appreciated! The prints are fantastic otherwise!
Yes, I was using the automatic sheet feeder. I will give the single sheet feed a go tonight. I assume that the rear single sheet feeder is what you are suggesting I use and not the front?
Yep, the rear sheet feeder. For anything above 200 gsm or so, it's going to be the right way to load paper. It's not as convenient, but it feeds at a much less aggressive angle than the auto sheet feeder, making it hospitable to heavier-weight papers.
The front's only for super-thick media, like Epson's posterboard or sheets of metal. Most users will probably never need the front feed.
Problem solved, I had to also adjust the platen width to to "wide" but it works perfectly now. Thanks again for the help. It amazes me how the Epson support person had no clue what I was talking about, telling me to return the printer. I can only imagine what help they will be if something actually breaks.
