I tried posting this in Lighting and Studio Techniques, but maybe I'll get a better response here.
I have a current model Profoto monolight that has developed fan noise. At least I think it's fan noise. Where is the best (best service/best price) place to get it repaired? Thanks for your replies.
I don't know where you are, but for NYC i highly recommend Flashclinic on 25th street & 7th avenue. They rent, repair and modify pretty much everything (and seen more).
best
Mark
marks. wrote:
I don't know where you are, but for NYC i highly recommend Flashclinic on 25th street & 7th avenue. They rent, repair and modify pretty much everything (and seen more).
best
Mark
Thanks, Mark. I'm in Knoxville, TN. I'll have to ship it, regardless of where I send it.
General Information
Whether you need emergency service or routine periodic maintenance on your Profoto Acute & ComPact electronic flash units, Mamiya America Corporation is eager to give you personal and prompt service. Our award winning team of professionals is dedicated to making service and repair a pleasant experience.
Before sending your equipment for repair we invite you to call our service department for a remote diagnosis. This step will often save time and expense of shipping and return.
Write a letter of explanation
Be sure to write a letter indicating the specific nature of the problem or service requested. Please be clear. The more information we have, the better able we will be to service your equipment properly.
Unapproved estimates
If estimates are not approved within 60 days, or the repair estimate is rejected, the products will be returned U.P.S. ground, with a C.O.D. charge to cover shipping and handling (see shipping costs chart for prices).
Return shipping
Shipping, insurance and handling charges will be added to all prices for U.P.S. ground shipment. See table below. Additional charges may apply for extra heavy shipments.
Quantity Product Ground Orange Blue Red
1 Pro-7 Pack $20 $40 $55 $75
1 Head 15 25 35 45
2 Pro-7 Pack 35 65 75 90
3 Pro-7 Pack 45 75 90 120
1 Case 45 75 90 120
Flash units beyond reasonable repair
When final estimated labor and parts costs exceed 50% of the price of a new product, we consider the old product to be beyond reasonable repair, and will accept it for a 25% goodwill credit against the selling price of new replacement equipment. Making this exchange will require specific authorization by you.
Impact damage
Products with impact damage require individual estimates and may be subject to re-estimate once the extent of damage has been determined by disassembly and examination.
Where to send repairs
Profoto flash units may be sent directly to our national service headquarters: Profoto Professional Division, Mamiya America Corporation, 8 Westchester Plaza, Elmsford, NY 10523. Phone: 914-347-3300, Fax: 800-321-2205 or Authorized Independent Repair Centers
Repair warranty
Repaired equipment is subject to a 90 day limited warranty, covering only re-repair if necessary and not consequential damages. See general statement regarding limited warranty.
Expedited service
48-hour rush service, for both in and out-of-warranty repairs, is available at an extra charge of $30.00. Please call us in advance of making your shipment with the shipping details. For this service, packages and letters must be clearly marked: 48-HOUR RUSH.
Print out a Repair Order Form
For your convenience, you may wish to print out a handy form through your browser and use it to send with your letter and shipment.
General Information
Whether you need emergency service or routine periodic maintenance on your Profoto Acute & ComPact electronic flash units, Mamiya America Corporation is eager to give you personal and prompt service. Our award winning team of professionals is dedicated to making service and repair a pleasant experience.
Before sending your equipment for repair we invite you to call our service department for a remote diagnosis. This step will often save time and expense of shipping and return.
Write a letter of explanation
Be sure to write a letter indicating the specific nature of the problem or service requested. Please be clear. The more information we have, the better able we will be to service your equipment properly.
Unapproved estimates
If estimates are not approved within 60 days, or the repair estimate is rejected, the products will be returned U.P.S. ground, with a C.O.D. charge to cover shipping and handling (see shipping costs chart for prices).
Return shipping
Shipping, insurance and handling charges will be added to all prices for U.P.S. ground shipment. See table below. Additional charges may apply for extra heavy shipments.
Quantity Product Ground Orange Blue Red
1 Pro-7 Pack $20 $40 $55 $75
1 Head 15 25 35 45
2 Pro-7 Pack 35 65 75 90
3 Pro-7 Pack 45 75 90 120
1 Case 45 75 90 120
Flash units beyond reasonable repair
When final estimated labor and parts costs exceed 50% of the price of a new product, we consider the old product to be beyond reasonable repair, and will accept it for a 25% goodwill credit against the selling price of new replacement equipment. Making this exchange will require specific authorization by you.
Impact damage
Products with impact damage require individual estimates and may be subject to re-estimate once the extent of damage has been determined by disassembly and examination.
Where to send repairs
Profoto flash units may be sent directly to our national service headquarters: Profoto Professional Division, Mamiya America Corporation, 8 Westchester Plaza, Elmsford, NY 10523. Phone: 914-347-3300, Fax: 800-321-2205 or Authorized Independent Repair Centers
Repair warranty
Repaired equipment is subject to a 90 day limited warranty, covering only re-repair if necessary and not consequential damages. See general statement regarding limited warranty.
Expedited service
48-hour rush service, for both in and out-of-warranty repairs, is available at an extra charge of $30.00. Please call us in advance of making your shipment with the shipping details. For this service, packages and letters must be clearly marked: 48-HOUR RUSH.
Print out a Repair Order Form
For your convenience, you may wish to print out a handy form through your browser and use it to send with your letter and shipment.
Thanks. I found a couple places previously by doing a search on the internet. But, I thought I'd see if anyone here could recommend a company that they have used.
