"We have learned that certain Z6III, Z5II, and ZR cameras were manufactured using parts that do not meet our quality standards, and this may cause the cameras to become inoperable."
"We have learned that certain Z6III, Z5II, and ZR cameras were manufactured using parts that do not meet our quality standards, and this may cause the cameras to become inoperable."
That's not stating the defect. I can guarantee you however it's a component on a shared part between them, most likely a capacitor on the mainboard or something similar.
Inoperable like mechanically failing, electrically failing, bursting into flames? I suppose someone will disassemble a repaired unit to learn what's up.
msadat wrote:
would u pls share when you bought your camera?
First dipped my toes into Nikonland with this camera back in July 2024, bought new from B&H about a month after the model was released and hit the shelves...hope that helps?
Likely it simply bricks the camera if the user is unlucky.
That's what inoperable means.
If it were to burst in flames, I would think Nikon
would be forced to acquire all the affected cameras rather than issue a service advisory which allows the owners at their discretion to either have it fixed or not.
EB-1 wrote:
Inoperable like mechanically failing, electrically failing, bursting into flames? I suppose someone will disassemble a repaired unit to learn what's up.
Yeah, it just seems they got a bad batch of components from a supplier, and they were used for a production run of these cameras.
From what I've seen, it seems to be a relatively small number of affected cameras - maybe 5-10% of Z5IIs and Z6IIIs, just based on anecdotal evidence. Luckily both my Z5 II and my prior Z6 III are not part of the advisory. I got my Z6 III in February of last year, and my Z5 II in January of this year.
My Z5II is affected. It's a month old and sometimes after turning it on the EVF is black. It works after turning the camera off and on again. Nikon told me it has to do with a switch and possibly a mb replacement is necessary.
One other thing, in C1 when the white balance mode is on shot, the colors are fine. With sunny, cloudy, shade ....., they are way off. Not like my Z7. Maybe that's how this specific sensor behaves in C1. Its not as bad with DXO PL and LR. I do like the Z7 sensor better. Its not just the resolution. I have not used the Z5II for high ISO yet.
Nikon Germany, and I assume Nikon worldwide will repair the affected cameras, even after the warranty ended.
One additional point to Nikons warranty in general
Nikon in Germany has a 2 year warranty on cameras and 5 years on lenses.
When I called their service center hotline yesterday how to proceed, out of curiosity I asked what's the procedure for cameras, lenses brought second hand.
Out of courtesy, on a pure volunteer basis, they turn a blind eye to it and usually accept the repair when the original invoice from the previous owner can be presented. And the online camera/lens registration of the previous owner has to be deactivated.
That's the Nikon policy at least at the moment in Germany.
pete478888 wrote:
When I called their service center hotline yesterday how to proceed, out of curiosity I asked what's the procedure for cameras, lenses brought second hand.
Out of courtesy, on a pure volunteer basis, they turn a blind eye to it and usually accept the repair when the original invoice from the previous owner can be presented. And the online camera/lens registration of the previous owner has to be deactivated.
That's the Nikon policy at least at the moment in Germany.
Unfortunate some cameras are having issues, but I find it encouraging that Nikon stands behind their products instead of trying to blame the users. And IMHO, it shouldn't matter if it's the 1st or 10th owner; it's Nikon's product that is defective.
Warranty required by law in the EU is not tied to the first owner but the product itself and it is transferable when ownership changes. I would imagine for Nikon it would be easiest also to do the same with those warranty services not required by law.
Nikon service advisories do not require warranty, they are performed irrespective of country of purchase or ownership or warranty status. However, in some cases eventually parts may eventually run out (e.g. D600) and in those cases there can be a termination of the service advisory (typically several years after). So it's probably best to have the repair done sooner than later when it might be forgotten.
pete478888 wrote:
My Z5II is affected. It's a month old and sometimes after turning it on the EVF is black. It works after turning the camera off and on again. Nikon told me it has to do with a switch and possibly a mb replacement is necessary.
One other thing, in C1 when the white balance mode is on shot, the colors are fine. With sunny, cloudy, shade ....., they are way off. Not like my Z7. Maybe that's how this specific sensor behaves in C1. Its not as bad with DXO PL and LR. I do like the Z7 sensor better. Its not just the resolution. I have not used the Z5II for high ISO yet.
Nikon Germany, and I assume Nikon worldwide will repair the affected cameras, even after the warranty ended.
One additional point to Nikons warranty in general
Nikon in Germany has a 2 year warranty on cameras and 5 years on lenses.
When I called their service center hotline yesterday how to proceed, out of curiosity I asked what's the procedure for cameras, lenses brought second hand.
Out of courtesy, on a pure volunteer basis, they turn a blind eye to it and usually accept the repair when the original invoice from the previous owner can be presented. And the online camera/lens registration of the previous owner has to be deactivated.
That's the Nikon policy at least at the moment in Germany....Show more →
