mjgphotoz
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Hi all.
Just wish to add my experience regarding the upgrade. YMMV.
I closed my studio due to health last year, but still maintain it for my use. I am and have been since 2005 using multiple macs at all times. Currently, I use two dest tops and one mac pro laptop, all on Mojave. I started using C1 at version 7 about the time of the changes at Adobe. I have been a beta tester for each version, have purchased the new version each release, and purchased the 3 seat version when first offered and in each succeeding year. I like C1 and use it in conjunction of CS6 perpetual.
To the subject at hand. Phase One C1 and the now separate C1 software group have always been a "unique" imaging software company, both in marketing, development and sadly, physical implementation of their software installation, support, and upgrades. I am not quite sure "unique" covers it, but I will leave it at that. Every time you purchase a new release, see the web site is updated, or there is a new moon, you can just about bet there will be a new way to update, new hoops to jump through, a zillion documents required and lastly, a description of same which would baffle Einstein and decreased customer support. I have determined the following by tracking each and every link regarding the new release, and much trial, error, and expletives.
As a beta tester, I always receive notification via email regarding a new beta. I received 21 notification shortly before the "preorder" offer was sent out. I had already downloaded the beta and was using the new features. I already knew I would purchase the update as usual with my upgrades pricing. As I recall, the original offer was indicated to expire the 30th of that month. There was no indication at that time that I can recall that indicated a change in the number of seats available or I missed it.. I made an early purchase within a few days of the offer and continued to work with the updated beta as released on a separate machine. At the time of early order, I received a new key that replaced my existing keys for earlier versions. Upon opening C1 on my mac pro, I was asked if I wanted to deactivate this version.  ? The answer was to deactivate it, close out C1, and then reopen, update the activation screen with the new key and C1 20 worked. I did this for my other desk top and my laptop. All was well, until the new release.
The morning of the release, I opened the mac pro version, and checked for updates within C1 and updated per usual. All was well. I went to my laptop, and did likewise, It worked as well. Then came the bad news. My second desk top copy said I had used up my 2 activations and had none remaining. I logged into my account activation page and was shocked. There were multiple activations and deactivations, and I was informed I had 2 activations used and that was all I was going to get. At this point I was furious, and after trying everything I opened captureone.com/en and in the top line clicked on Upgrade. The new screen asked me to log in to my account. This opened the UPGrade your Capture One page with all the various upgrades available. I scrolled down to Did you already pre-order? and a Download Capture One 21 button. I decided to play a hunch based on C1's convoluted updates in the past. I went back to my mac pro, and my open account, and chose to deactivate all activations on my activations page. Bingo. The page now showed I had 3 activations available.
I went back to my second desk top and hit the Download Capture One 21 button. C1 21 downloaded immediately. I installed and activated with the new key. Yes! I held my breath and went to Activations! Yes! 2 remaining! The rest was simple. I went back to my mac pro, downloaded from my open account via the Did you already pre-order? and the Download Capture One 21 button, installed over the existing C1 21 and reactivated using the C1 21 key. C1 21 opened and the activation in C1 21 showed I still had 1 more activation as did my open account page on the other desktop. Closed out and opened my Mac Book Pro did the same reinstall, rinse and repeat. 3 units activated with C1 21 and working, and no remaining activations.
I apologize for the text wall and hope it is helpful for some. Please note the following:
a. I have had 3 paid seats prior to this fiasco for multiple years
b. I noted somewhere in my search an unclear reference to preorders prior to a specific date, which I believe was a date
stated in the very first PreOrder email, being granted the same seats as prior and later preorders after a second date to
default to the new 2 seat limit. I cannot find the actual link now but will advise if I find it. It was vary vaguely implied.
If you meet this criteria, give it a shot. I am up and running. I feel this is a very shoddy way of handling the situation and am rather concerned about C1 going forward. I will reserve judgement but view all with eyes wide open regarding future versions.
I need 3 seats which is why I paid for them. I do not need other users. I have no problem regarding paying for the 3rd seat, but will not pay for 5 users. Further, there is no excuse for any upgrade to be so convoluted nor for customer support to cease to exist.
Regards,
mjgphotoz
update: Bushwacker above must have found the notice I did. Maybe he can link.
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