While I was talking with Fujifilm about the issue I was told that it could be the cable/connection inside the flip down screen.
It was mailed off yesterday and was told they turn around warranty work in 12 days or less.
Once I find out what the issue was I'll post it here...
I love the camera and really hope this is not something I'll be dealing with over and over.
The fact that it comes and goes suggests a connection issue to me. If the display had failed, it would likely stay failed. $1 (in Monopoly money) says it’s the cable.
I contacted Fujifilm today about my camera and was told they ended up replacing the entire flip down screen as they don't have parts to replace just the sub monitor. The camera has shipped and I'll have it around next Wednesday.
I asked if I could talk with a technician as I wanted to ask if this is a going to be an issue going forward, but they don't have phones at there stations and couldn't get them on the line.
Once it gets here if there is more info included with the camera I'll pass it on here.
goodbokeh wrote:
From your report it appears my hunch was correct, it was the ink screen, not the connector ribbon. That is good news.
From his report it’s clear that Fuji couldn’t/didn’t diagnose it down to the component level and simply replaced the entire module, which likely came with a new connector ribbon attached - so we simply can’t know what the problem was.
Desmolicious wrote:
Cool. When it failed, did the main screen also fail?
Nice turnaround time. If it was Leica (my experience) you'll still be waiting by Christmas.
No the main screen was fine. They said it was the sub monitor that failed, but they can't just replace that part and had to replace the flip down screen as a whole.
Threaded wrote:
From his report it’s clear that Fuji couldn’t/didn’t diagnose it down to the component level and simply replaced the entire module, which likely came with a new connector ribbon attached - so we simply can’t know what the problem was.
It sounded more like they could diagnose down to the component level, but that the replacement unit stocked was the full display unit, so they swapped that out rather than replace the cable/subdisplay that had failed.
In some cases it is probably more economical for them to replace the whole thing than to take it apart to do the smaller-scale repair. It can be a situation where the added labor for disassembly and reassembly can cost more than the differential between the parts. (Speculating...)
gdanmitchell wrote:
In some cases it is probably more economical for them to replace the whole thing than to take it apart to do the smaller-scale repair. It can be a situation where the added labor for disassembly and reassembly can cost more than the differential between the parts. (Speculating...)
That's almost assuredly the case. They only have to stock a single SKU per finish to repair the most likely wear/breakage item, and it's likely a fairly quick swap which saves a lot in labour.
