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Archive 2020 · Sigma Lens Repair - direct to repair center or go through Sigma?

  
 
ahreno
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p.1 #1 · Sigma Lens Repair - direct to repair center or go through Sigma?


I have a sigma macro thats jacked up. doesn't autofocus etc.

Is there any benefit to filling out a repair request through sigma? its for sure not covered under warranty or sending it right to the repair center.

Sigmas site says:

> U.S. customers, please choose the most convenient service center for Sigma product service.

and also:

> If you would like to send your repair to Sigma Corporation of America please complete the online repair form.
>
> ONLINE REPAIR ORDER

anyone have any experience?



Jul 13, 2020 at 08:28 PM
Chris Court
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p.1 #2 · Sigma Lens Repair - direct to repair center or go through Sigma?


I had a similar issue with a Sigma macro (also well out of warranty). I went through the head office and they were very helpful and once I sent the lens in they got back to me quickly with a quote. Fixed the specified problems I was having at no charge (lens needed a firmware update, apparently), but they also found some other issues with the lens which they did charge me for. All told, the cost of service was reasonable and they got the repaired lens back in my hands quickly, so I was a happy camper.

Hope that helps
C



Jul 14, 2020 at 02:05 PM





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