p.1 #1 · BEWARE X-RITE spam --- Requires your private details to unsubscribe
I keep getting marketing emails from X-Rite. So I go to unsubscribe. Guess what? They want not just your email, but your last name, first name, AND -- get this -- your phone number to unsubscribe. All required fields. I tried to contact their tech support. Guess what --- they want first name, last name, phone number, company name, industry, and job function to send them a contact email.
I sent a chat message, and was told that "We need the first/last name and phone number so it can go into our system and remove it completely" and "That's just how our system works. I cannot change that".
Ah yes, X-Rite. So sorry that the Elders forced a "system" upon you that forces you to force your spam targets to divulge unnecessary private info to remove them from your list. This "can't help it that's the way the system works" excuse is a great stonewall, because, sure, from the POV of the poor sale rep (whom I do actually sympathize with), nothing can be done. But it is a BS answer from the company as an entity because their system is THEIR system --- and this feature is thus a deliberate choice.
Just ranting. But folks be warned about getting on X-rite's list. Honestly, there are other alternatives to their solutions that have better support.
p.1 #4 · BEWARE X-RITE spam --- Requires your private details to unsubscribe
Unfortunately, the number has to be correct and correlated with the name + email address. I guess if they have that in a database somewhere , they already know the number and email address, so privacy invasion is an academic point (that is, the invasion has already taken place, and this is just walking over invaded ground). Of course, this raises the issue --- if my number has changed or was wrong or was fake in the first place, and I cannot remember what it was originally, this means that I will never be able to removed from the spam list!
p.1 #5 · BEWARE X-RITE spam --- Requires your private details to unsubscribe
Rule #1 of unsolicited email is don't click any links in it, and as part of that you shouldn't attempt to follow through on any alleged unsubscribe options. I don't care how big or reputable the company is. They're under no actual obligation to follow through on your wishes and would love to know that you actually exist and open their email. That's assuming the email even legitimately originated from that company and not a phishing operation.
If it bothers you create a filter rule and/or report it as spam.
p.1 #8 · BEWARE X-RITE spam --- Requires your private details to unsubscribe
Mike Deep wrote:
Rule #1 of unsolicited email is don't click any links in it, and as part of that you shouldn't attempt to follow through on any alleged unsubscribe options. I don't care how big or reputable the company is. They're under no actual obligation to follow through on your wishes and would love to know that you actually exist and open their email. That's assuming the email even legitimately originated from that company and not a phishing operation.
If it bothers you create a filter rule and/or report it as spam.
""EXACTLY"
99.999% its not from Xrite, and just a Phishing scam
p.1 #9 · BEWARE X-RITE spam --- Requires your private details to unsubscribe
Folks,
(1) I did not click on any link in the email.
(2) I went to the X-Rite website to look up how to unsubscribe.
(3) I was directed to the unsubscribe page on the X-Rite website. That's where I found that the required a private and correct phone number to be entered, along with your full name, before they would unsubscribe you.
(4) I then tried to contact X-Rite using their contact page. I found they required lots of more private information before you could send them a message.
(5) I then talked to X-Rite customer service vial the online chat. They confirmed that all the information was needed to unsubscribe ... AND that I am indeed on their marketing list and that the marketing emails that were annoying me came from them.
(6) I then called X-Rite customer service using their phone number. Repeat of (5).
I may be old, but I do not know how to navigate the world in the computer age.
And X-Rite customer service rep did indeed suggest that X-Rite was marketing more aggressively. I also get that some of you like X-Rite and haven't got their spam. But "hey, it didn't happen to me so it does not occur/not a problem" is a peculiar form of tunnel vision that I would hope the more enlightened of us do not subscribe to.
Most (all?) companies send out marketing emails. Whether or not it is spam/annoying is a personal threshold. Most reputable companies also allow for unsubscribing of those marketing emails. What is pissing me off about X-Rite is the requirement for a personal phone number before they will unsubscribe me. That comes across as exploitative and unsavory. I suspect some corporate tough guy is winning points for this move at the expense of cluttering my email box and locking me in. Or not. Either way, X-rite products might do the job, but in this world there are many other competing products that work as well and who have companies that subscribe to standards of communication civility and decency that I support. I am choosing with my consumer dollar to go with them. I am sharing my experience with the community because, well, that's what community members do.
p.1 #10 · BEWARE X-RITE spam --- Requires your private details to unsubscribe
And, yes,I will be selling my i1Display Pro on the B&S boards soon! Honestly, it is mainly because it has been sitting in a box unused for the last few years rather than this recent experience. (Though yes, this recent experience is related but not how you might think: (1) X-Rite got my details from registration of their product; (2) their recent marketing spam flood reminded me that I do have their unused, and to me now, not so useful product ).
p.1 #11 · BEWARE X-RITE spam --- Requires your private details to unsubscribe
you see the image I posted there. it has a "unsubscribe" button. I click on it and I am unsubscribed from that particular type of email from them. and that's what I do. I have yet to see a real well known company not cease from doing it. it may take a few weeks but it ceases.
your choice not to take advantage of using the product is of course, exactly that, your choice. they do make a good highly accurate product for what it is designed to do. NEC includes it with their upper end imaging monitors . my first gen monitor (cc backlit) from NEC finally went out of cal and I was regretfully informed by this tool and its software. and it was right on. but the I had expected it to come to an end as I noticed the specs dropping over time. but then daily use has its limiting capability.
p.1 #12 · BEWARE X-RITE spam --- Requires your private details to unsubscribe
sjms wrote:
you see the image I posted there. it has a "unsubscribe" button. I click on it and I am unsubscribed from that particular type of email from them. and that's what I do. I have yet to see a real well known company not cease from doing it. it may take a few weeks but it ceases.
Not to discount your experience, and you should not mine --- you might be on one marketing target list, i might be on another. I cannot just click on a link to unsubscribe, as confirmed by: (1) their website unsubscription form; (2) the online CSR; (3) phone call directly to X-Rite. Or at least, I could not. It's unlikely but possible that my long (but very polite and friendly) conversation with the CSR rep led to changes in the X-rite policy. She did say something about talking to the marketing department.
I am well aware how unsubscription works, and the delay. My peeve is not that (or honestly, even receiving the email in the first place). My peeve is the requirement to divulge information such as phone number etc. to get off the list.
p.1 #16 · BEWARE X-RITE spam --- Requires your private details to unsubscribe
Seriously, just create a bunch of throw-away addresses for your domain, such as [email protected], [email protected], etc. If the obnoxious companies become an issue, just delete that address.
p.1 #17 · BEWARE X-RITE spam --- Requires your private details to unsubscribe
EB-1 wrote:
Seriously, just create a bunch of throw-away addresses for your domain, such as [email protected], [email protected], etc. If the obnoxious companies become an issue, just delete that address.
EBH
Yep....this is exactly what I do. Every few years I kill off another email address that is over-spammed. I also keep the marketing emails I actually WANT to receive completely separate from my personal and main business emails, so if someone sells their list/gets hacked, if needed I can kill off that address as well.
Otherwise way too much time is spent frustrated about email, and life is short - we need to be out with our cameras
