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p.3 #12 · p.3 #12 · Star Eater Algorithm and getting in contact with Sony | |
I rang the NZ Dept of Consumer Affairs, and the adviser I spoke to was of the opinion that, on the basis of what I described (no documentation of the impending change, degradation of performance compared to that at the time of purchase, and inability to reverse the firmware 'upgrade'), I would have legal justification to seek a remedy under our Consumer Guarantees Act.
She advised me to consider lodging a claim via our disputes tribunal service, one of whose roles is 'to enforce rights under the CONSUMER GUARANTEES ACT against suppliers of defective goods or inadequate services'. Lodging a claim requires the payment of a small charge, depending on the amount claimed, and cases are heard by a referee in a self-representing process from which legal counsel are excluded.
I've contacted the Sony service rep I had been dealing with to ask him if there has been any progress since I lodged my claim two weeks ago, including provision of raw files shot at 3.2 and 4 seconds, but although he acknowledged that there is an issue, he has so far declined to give an assurance that a solution will be forthcoming.
-John
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