jigesh wrote:
charles.K wrote
.......The RX1 was still under warranty but it took Sony 8 weeks to even respond in Australia and after I threatened legal action on FB. At the time Sony service was abysmal, but it has improved...... Based on what I hear from friends and read on the Internet, both Sony and Leica have poor repairs related customer service. Very ironic considering the price premium they charge on their "high-end" models. Bug fixes, firmware updates are also relatively rare if at all. A7 series may be an exception since Canikons compete here.
To be fair, Sony has improved servicing in Australia alot, but there is still only one service centre. Having had Leica for about 5 years, generally were very good, albeit slow. Often they would provide a loan body or lens.
That said Nikon and Canon have multitude of service centres so you have many options.