Sergio Mottola
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caribrob wrote:
as someone who has looked for a wedding photographer recently (and booked Sergio M) I will add this:
being professional is more important than appearing busy - if you are professional than 'being busy' and successful is implied
I can see from blog posts if someone is busy or not (Tony H, perfect example)
important:
first inquiry-response cannot come soon enough
(we inquired with a few photographers who gave the impression they were letting us feel how lucky we should consider ourselves if we were able to communicate, let alone book them, needless to say, this did not work for us)
although we booked Sergio M for his photography, his one liner in the 'about section':
"let's be ourselves"
is very real and authentic and needless to say, struck a chord
automated response "wil get back to you asap" = good, it shows being organized and that possibly you are shooting a wedding but that immediately upon return you will respond - receiving a confirmation that the msg has arrived is comforting
general communication should be responded to quickly as well for that matter - my girlfriend, who is organizing the entire wedding, is under pressure, she expects (and receives) service = professional
lastly, the only sentiment to convey, in my opinion, is the one where the potential client feels special, because the photographer WANTS the business
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thank you for this review, rob. it's good to hear your standpoint. i used to not reply to email from my phone as a principle, but its really not a big deal and has made my clients 10x happier. i had been granted with what to me, was the greatest task of my life last year. doing 32 weddings with crazy travel, 100,000 miles. it was very hard to edit (well) on the road, so i really tried to improve on my client communication and keep it 100%. it's crazy how much it helps, and its how you forge those friendly connections (which are just as important post wedding as pre wedding). with that said, i am always trying to improve that aspect. i have begun to heavily prioritize client emails over other emails from photographers and vendors, and it helps a ton.
i am not busy hour by hour, but i have a very erratic schedule. i hope my clients understand that my personal happiness, friendships, and moments matter just as much to my photographs as the work i do on the phone, email, computer, etc.
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So it's a full time job all the time.