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Archive 2012 · Client refuses to take No for an answer

  
 
ricardovaste
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p.2 #1 · Client refuses to take No for an answer


form wrote:
You don't know how diplomatic I can be...and I have more trouble lying to a client that I have already spent a considerable amount of time 1. telling that I am available (before the alerts), and 2. communicating back & forth...


So you'd rather spend yet more time (lowering your income), rather than having a simple, essentially templated email saying you're not available?



Aug 16, 2012 at 03:35 PM
form
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p.2 #2 · Client refuses to take No for an answer


Yep. However, I'm not lowering my income because I don't have other plans except to continue retouching photos...which I do pretty much every day except the weekends.


Aug 16, 2012 at 04:07 PM
ricardovaste
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p.2 #3 · Client refuses to take No for an answer


form wrote:
Yep. However, I'm not lowering my income because I don't have other plans except to continue retouching photos...which I do pretty much every day except the weekends.


But this is time spent on the business, not spent on retouching photos? Sorry to be pedantic, I'm not meaning to be. I guess if you're happy that you're paying yourself for this time all is well. It just seems like time & effort wasted to me.



Aug 16, 2012 at 04:12 PM
othfilm
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p.2 #4 · Client refuses to take No for an answer


form wrote:
I have more trouble lying to a client that I have already spent a considerable amount of time 1. telling that I am available (before the alerts), and 2. communicating back & forth...


Maybe I am missing something here, but you keep using the word "client", which is confusing me. If you aren't photographing their wedding, then they aren't a client; unless you already have a contract with them from a previous session or at doing something else for them. Sure, they were a potential client, but you've chosen not to book them because of red flags.

You've already been honest, so no need to lie. Reply to their last message with suggestions of other photographers and stop replying. Unless you see some big future in photographing them, you're just wasting time replying to the non-sense



Aug 16, 2012 at 04:19 PM
form
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p.2 #5 · Client refuses to take No for an answer


I already mentioned other photographers as suggestions to the bride, including the one whose photos she saw "skin pores" in...


Aug 16, 2012 at 04:34 PM
amonline
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p.2 #6 · Client refuses to take No for an answer


Stop replying.


Aug 16, 2012 at 04:53 PM
Michael H
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p.2 #7 · Client refuses to take No for an answer


^^^^^^this

you've said no. three times. end the conversation.



Aug 16, 2012 at 06:04 PM
form
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p.2 #8 · Client refuses to take No for an answer


Well I've never had this before, I had no idea that someone would fail to recognize NO as anything but NO...


Aug 16, 2012 at 06:10 PM
dhp_sf
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p.2 #9 · Client refuses to take No for an answer


Tell them: "NO MEANS NO!"


Aug 16, 2012 at 06:13 PM
whitewash
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p.2 #10 · Client refuses to take No for an answer


A little different take here: Maybe your replies are getting caught in her spam folder? Try requesting a read receipt on one last email. If you don't get the receipt within a day or two, I'd pick up the phone or send a letter.


Aug 16, 2012 at 06:16 PM
form
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p.2 #11 · Client refuses to take No for an answer


Nope don't think so, her replies always contain the previous email I sent...


Aug 16, 2012 at 07:00 PM
Michael H
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p.2 #12 · Client refuses to take No for an answer


form wrote:
Well I've never had this before, I had no idea that someone would fail to recognize NO as anything but NO...


Certainly strange, but I'd just end the conversation. If it doesn't end when you stop responding then you might have to come up with another approach.



Aug 16, 2012 at 07:32 PM
BostonGreg
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p.2 #13 · Client refuses to take No for an answer


PM sent to form to shoot my wedding on Martha's Vineyard.


Aug 16, 2012 at 07:44 PM
GCasey
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p.2 #14 · Client refuses to take No for an answer


Seems that a reply saying, "I'm no longer available," should do it. You do not need to answer 'why' you're not available.


Aug 16, 2012 at 07:48 PM
the_rebel
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p.2 #15 · Client refuses to take No for an answer


you definitely need to be starting at around $3k (lowest commission)
Change your prices and focus on the quality client.
1 client at 3k is a lot better than 3 at 1k



The crappy part about this situation is that the couple seem like the kind of people who would contact you from fake email accounts to check date availability, what then?



Aug 16, 2012 at 11:35 PM
imaginephotoaz
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p.2 #16 · Client refuses to take No for an answer


Yea, Form has been told frequently he undercharges. We work in the same area and our prices are 3-4 times higher and we are constantly busy. Come on dude. Take the leap! You do great work!


Aug 17, 2012 at 08:44 AM
Inku Yo
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p.2 #17 · Client refuses to take No for an answer


Form, no offense, but I've taken to ignoring your complaint posts. It's like you're banging your head against a wall and complaining that you have a headache. People have told you to stop banging your head against the wall. If you ignore the advice and your head continues to hurt... see where I'm going?


Aug 17, 2012 at 08:55 AM
ricardovaste
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p.2 #18 · Client refuses to take No for an answer


Inku Yo wrote:
Form, no offense, but I've taken to ignoring your complaint posts. It's like you're banging your head against a wall and complaining that you have a headache. People have told you to stop banging your head against the wall. If you ignore the advice and your head continues to hurt... see where I'm going?


Well, as far as I can see, he seems to be completely ignoring such suggestions anyway, or at least not being willing to discuss it. Odd. Perhaps it's been discussed before, and is a sensitive subject, I don't know...



Aug 17, 2012 at 09:03 AM
form
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p.2 #19 · Client refuses to take No for an answer


I am not responding to the comments about my rates because I already made a thread asking opinions about how rate changes would work and what extra work I would expect to do for it, how much actual profit difference I would see, etc...this thread was not intended to be only about that very weird client experience. Not a complaint really, just a very odd situation...




Aug 17, 2012 at 11:40 AM
cordellwillis
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p.2 #20 · Client refuses to take No for an answer


form wrote:
I am not responding to the comments about my rates because I already made a thread asking opinions about how rate changes would work and what extra work I would expect to do for it, how much actual profit difference I would see, etc...this thread was not intended to be only about that very weird client experience. Not a complaint really, just a very odd situation...



Regardless, your replies to the answers to YOUR many constant complaining questions are similar to the "client" that you are complaining about. In other words, YOU ignore the obvious answers just like your "client". You do really nice work but your people skills are a little ..... ummmmm, strange to me. I read your post for the soap opera.



Aug 17, 2012 at 11:48 AM
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