I had to do some repair bookkeeping tonight and it's sort of on topic so I thought I'd share it. Most of you know we send a lot (couple of hundred pieces a month) in for repair and we keep pretty good records of it.
Average Repair Turnaround time, January and February 2012
Canon 9 days, Nikon 12 days
Average Repair Turnaround time, June and July 2012
Canon 8.5 days, Nikon 23 days
Whether it's the D800 issue, the lack of third-party repair shops doing Nikon work now, or other things, it seems Nikon service centers are getting backed up.
For those of you looking closely, the average was boosted up because almost nothing got back in under 18 days and many were around 30 days. There weren't a few long repairs dragging the average upward.
update from Nikon Canada . the tech called me and he indicated that i have impact problem on the mount ? and it is my fault ?. After showing the AF problem online from other people he will start the repair so basically Nikon Mississauga doesn't know how to fix the F**k up L AF problem. Now I don't know if I let them fix whatever they think it was or not lol.
I would never buy pre-order camera ever again I will wait until everything settle down.
tdong wrote:
the tech called me and he indicated that i have impact problem on the mount ?
That doesn't sound good at all. Perhaps the left AF issue is due to the mount being misaligned rather than the AF sensor. That would be worse than an AF issue, since then the plane of focus would be tilted: When shooting a flat target that is perfectly parallel to the camera back, with perfect live view focus at the center, the image would have front focus on one side and back focus on the other side. This can't be fixed with any AF calibration. I did not test for this with my left AF D800 (long since returned). But perhaps it's just this one camera with the mount issue, or the tech got it wrong in the first place.
tdong wrote:
the tech called me and he indicated that i have impact problem on the mount ?
Wasn't there another thread that someone had the exact claim from Nikon?? Sounds like their scapegoat, the other member had questioned the lens being too heavy and bent the mount if I remember correctly... I'll try to dig up the thread.
Interesting that they would come to the same conclusion other Nikon repair centers have come to, that the consumber dropped the camera and bent the lens mount.
The point is the re estimate still indicate that the service is under warranty and the tech says otherwise. He will do the service as a complimentary fix. I don't need their pity lol.
Stilltime wrote:
Wasn't there another thread that someone had the exact claim from Nikon?? Sounds like their scapegoat, the other member had questioned the lens being too heavy and bent the mount if I remember correctly... I'll try to dig up the thread.
Interesting that they would come to the same conclusion other Nikon repair centers have come to, that the consumber dropped the camera and bent the lens mount.
update... Finally got my D800 back today. Yes the Left AF is fixed. ( Will update test pictures) However every single lens I have front focus and need af fine tune from +5 to 20. only 105 dc need -5. 35 f1.4 need +20, 500 f4 + 2xtc need +20. 500 f4 by itself need +15. Before 500 f4 doesn't need any with 2xtc need +5. The interesting lens is sigma 180 macro doesn't need any af fine tune.
I did bring my 85 f1.4 to the service center and tested on site need +10 af fine tune as expect from other d800 who got their camera fixed. I talked to the tech and he said if the lens is within af fine tune range and it is acceptance since the adjustment he performs can't reach the level of af fine tune accuracy.
I will wait until everything settle down.