mountainrivera wrote:
I just received a call this a.m. I am going to get paid, yipee!!. Turns out their insurance company Crawford will pay. I am out $300 cuz I underinsured by that but will take my losses I guess. Hopefully the macbook reimbursement goes much smoother. So if I see anyone on the B&S boards, I have great feedback and will not ship UPS
I don't think I'll stop shipping via UPS even after your experience. I'll just do it differently. If I were you, I would never use that UPS Store again though.
Glad you get your money back. And you're quite lucky that UPS honors the claim. In my opinion, they could refuse the claim or only honor $1,000 because you didn't follow their instructions--you got to have a UPS truck driver or someone at their shipping facility signed for it. I understand that many are confused that a "UPS Store" is a UPS facilty. In fact, it's not. It's just a franchise, used to be "Mailbox Etc" if you recall.
Per what I have been told from my local UPS Store, since they are just a franchise and actually not UPS, they can only accept a prepaid UPS package of value up to $1,000. They can do insurance for over $1,000, but you have to ship and pay there.
And it would be very easy for the UPS Store to simply refuse that no one ever told you that they could receive a package of a value higher than $1,000.
All that said, yeah, there is a bad apple in UPS, but I think you have to give UPS some thumbs-up on this one for honoring the insurance claim.
I give UPS thumbs down for not being into customer service and making the OP run around and waste his valuable time as if all of this was his fault. I read this entire story. I don't know why I did. I will never use UPS. I hope the check clears.
williamkazak wrote:
I give UPS thumbs down for not being into customer service and making the OP run around and waste his valuable time as if all of this was his fault. I read this entire story. I don't know why I did. I will never use UPS. I hope the check clears.
williamkazak wrote:
I give UPS thumbs down for not being into customer service and making the OP run around and waste his valuable time as if all of this was his fault. I read this entire story. I don't know why I did. I will never use UPS. I hope the check clears.
Not really defending UPS, just want to be fair. Every time I print a shipping label for a package that is $1,000+, it will come out with two additional pages. The instructions say that each page requires a signature from a UPS driver or an authorized personal at a UPS facility. One for me to keep. I once went to UPS Store and they refused to sign it because they said they could not be responsible for it. So, the only way I could leave the package there was to not have a signature, which in this case I could not hold UPS liable for insurance.
I now learn that every time I ship a package of something at $1,000 or over, I will have to drive 7-8 miles to a UPS facility, instead of a UPS Store that is only about 1 mile from my place. I even once put $999, instead of $1,000 so that I didn't have to drive all the way to the other side of the town.
What I'm saying is, even if UPS wouldn't honor the insurance in this case and the original poster took this issue to court, he wouldn't have won the case anyway. UPS wisely chose to take care of his customer by honoring the insurance claim. Yeah, it's probably a runaround, but, for $3,800, not everyone at UPS could authorize that kind of insurance claim. So, all is good to me.
Wahoowa wrote:
Not really defending UPS, just want to be fair. Every time I print a shipping label for a package that is $1,000+, it will come out with two additional pages. The instructions say that each page requires a signature from a UPS driver or an authorized personal at a UPS facility. One for me to keep. I once went to UPS Store and they refused to sign it because they said they could not be responsible for it. So, the only way I could leave the package there was to not have a signature, which in this case I could not hold UPS liable for insurance.
I now learn that every time I ship a package of something at $1,000 or over, I will have to drive 7-8 miles to a UPS facility, instead of a UPS Store that is only about 1 mile from my place. I even once put $999, instead of $1,000 so that I didn't have to drive all the way to the other side of the town.
What I'm saying is, even if UPS wouldn't honor the insurance in this case and the original poster took this issue to court, he wouldn't have won the case anyway. UPS wisely chose to take care of his customer by honoring the insurance claim. Yeah, it's probably a runaround, but, for $3,800, not everyone at UPS could authorize that kind of insurance claim. So, all is good to me.
I think what tipped the scales in my favor is the form. The UPS store did have it signed by the driver, held it for me and I picked it up when I learned of the empty box. I pointed this out many times TO ups but when I flipped out the other day I said that this form is a contract and it says " requires a signature from a UPS driver or an authorized personal at a UPS facility." I pointed it out that it does say that I must obtain the signature and it does not say that a third party cannot obtain the signature. When they paid me 1k of a 3.5k claim, UPS had the gall to refund the delta in the insurance fee I paid after the fact. I pointed out that my payment and the signed form was a contract and that they just can't cancel the contract after the fact. I don't know if this on top of the second incident is what did it for me but glad it's over. Did they do the right thing? Yea I guess but not without much unnecessary time, effort and stress spent on recovering what was owed to be due to grand larceny by a UPS employee. So I guess the lesson learned here is use the UPS Store for values up to $1k and go direct to the customer counter or have a driver pick up the package in person (get the form signed) if the item is over $1k.
That being said I have two transactions (one here, the other on ebay) that resulted in not so good experiences for the buyers.They (UPS) have real issues in my area and I won't be using them any time soon if at all. I also still need to collect on the second incident but that seems certain. I already refunded the payment to the buyer so he is free and clear of any drama.
Though it pains me to see them behave this way, that is quite an amusing story. For what it's worth, the UPS guy who served the office tower I worked in for nearly ten years, well he's worked for UPS for about sixteen years and of all the delivery people that came and went over that span of time, ferrying packages, etc. (DHL, FedEx, Golden State Overnight, California Overnight, etc. etc.) this UPS guy was the most conscientious and friendly of them all. He'd nudge you to inspect a package if he didn't like the look of it.
So, it is all relative as there are good and people people everywhere.
netexpress wrote:
Just for humor...once...a customer return an item...he shipped it UPS but he shipped it in one of those Fedex boxes. Oh! Dude! UPS had a field day with that FedEx box! I have never in my life seen such a mangled box. It was clearly intentional 10x. The UPS driver tried to just leave it at our doorstep - coward! Then he tried to make a break for it. I chased him down several city blocks and caught him and refused the package. He was pissed. That was classic.
he's worked for UPS for about sixteen years and of all the delivery people that came and went over that span of time, ferrying packages, etc. (DHL, FedEx, Golden State Overnight, California Overnight, etc. etc.) this UPS guy was the most conscientious and friendly of them all.
My guy is great too. He is friendly, delicate with packages and is always looking out for me when a package is left on the porch. He and I have had conversations about UPS but he's positive about the company and he's been a great representative for them - at least to me. My UPS store is also very good and they are friendly, helpful and go out of their way to make things smooth and easy for me when I ship.
Having said all that, I think you can find bad apples with any of the shipping companies and I have heard horror stories about them all.
I am happy to report that I have received both checks for both thefts (one for the macbook, the other for the $2,500 they tried to screw me out of). The take away here is don't scrimp on insurance and be aware that there is a $1k limit when using a 3rd party like the UPS Store. I would have been screwed if I didn't have it even though there was theft and it was not just a "lost" package.
