p.1 #1 · Beware of dealing with ProDPI (photo printing company)
Here is a dispute I filed with Visa, concerning ProDPI, a photo printing company:
I received a 15% off offer for a purchase of printing services. I would have not placed this order, without this promised discount.
Later I checked to see if the promised discount had been applied. ProDPI replied that I made the unforgivable error of not clicking the promo code. They were saying that the effort of them clicking their computer mouse, was more effort than they could handle. In sales terms, this is known as bait and switch.
I informed them, that if they did not apply the 15% correction, I would find another photo printer. The owner of the company, not an employee, refused. So I did what any other customer would do: pay what I owe, and no more than I owe, take my wallet and walk out the door.
Visa did not argue in any way with me, when I refused to pay the 15% difference. I suspect that this was not the first complaint they had with this company. So the owner of this company did not make a penny from me on this transaction, by being a complete asshole, and forever lost any opportunity of doing more business with me.
Small businesses like ProDPI stay in business by being flexible and listening to their customers. If they demonstrate inflexibility, disdain and total arrogance toward their customers, the competitive market will take care of that kind of attitude.
p.1 #2 · Beware of dealing with ProDPI (photo printing company)
It seems a bit odd how you escalated it so fast. I'm sure they have a side to this story. In my experience, people are quite accommodating when approached properly. However, I have dealt with many people who seem like they want to pick a fight rather than work cooperatively. I have not dealt with this company, but I am always quite weary of such posts where people vilify companies in such black and white terms.
p.1 #3 · Beware of dealing with ProDPI (photo printing company)
Like Sgt Friday on Dragnet "Just the facts, ma'am, just the facts". I have copies of the emails from ProDPI, and I have the letter from Visa supporting my dispute.
p.1 #4 · Beware of dealing with ProDPI (photo printing company)
Hello Don,
My name is Jeff, my wife and I own and operate ProDPI. While I always appreciate feedback whether good or bad, I woud like to take the time to look into your case and see how our team handled your situation. When you get a chance please email or DM your account number or studio name so that I can go through our tickets and system to look over everything. With all of our promos we do require a promo code be entree at time of ordering and we have tried very hard to enforce this to make it fair for those who enter the code. This policy does however have some room in it, and strangely my wife and I don't have record of seeing your case, this is why I would like to look into it further.
I appreciate your feedback, and also your business. You are more than welcome to take your business where ever you would like, however we hope you enjoy our quality and we will surely miss you as a customer.
p.1 #12 · Beware of dealing with ProDPI (photo printing company)
Wow, this douche doesn't enter his "coupon code" so he cries about it, disputes the charge and attacks this company on our forum. Its obvious this guy is a real loser, seems miserable. PRO DPI, you don't want this uncle bobby's business, don't give this seedy tinpot anything. Man, I just can't stand people like this.
p.1 #14 · Beware of dealing with ProDPI (photo printing company)
I went to Kroger the other day and bought 100 bucks worth of groceries, but forgot to use my Kroger card. I could have saved 15 bucks!!! I talked to the manager later and he said that he couldn't help me out!!! Kroger is an absolutely horrible company and they shouldn't be allowed to operate because I failed to use my Kroger discount card!! I think I should go to my credit card company and file a complaint. My life is ruined because Kroger had a policy against giving discounts without a coupon code at time of purchase- I'm going to bad mouth them!!!!!!
p.1 #15 · Beware of dealing with ProDPI (photo printing company)
update - Kroger is checking into how to handle my situation after I reported the story to CNN and Fox News in regards to their policies and horrible customer service.
I am owed my $15!!! I deserve it and it is my right.
I keed.... Sort of.