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Archive 2012 · Backblaze just screwed me :(

  
 
SloPhoto
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p.4 #1 · Backblaze just screwed me :(


Tom K. wrote:
We disagree SloPhoto. Backblaze is a highly respected company. They deserve that respect because they earned it by working very, very hard for their customers.

Read this. You'll see what I mean: http://blog.backblaze.com/2009/09/01/petabytes-on-a-budget-how-to-build-cheap-cloud-storage/



And that justifies lost data how? I would be stunned if they did not have redundancy of this data SOMEWHERE. It is just not worth the time to go find it (not even close I am sure). If they do not, they need new software monkeys.



May 11, 2012 at 01:06 AM
Tom K.
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p.4 #2 · Backblaze just screwed me :(


SloPhoto wrote:
And that justifies lost data how? I would be stunned if they did not have redundancy of this data SOMEWHERE. It is just not worth the time to go find it (not even close I am sure). If they do not, they need new software monkeys.


I refuse to engage in lunacy.



May 11, 2012 at 01:10 AM
SloPhoto
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p.4 #3 · Backblaze just screwed me :(


Tom K. wrote:
I refuse to engage in lunacy.


What is lunacy? I am not saying that stuff does not go wrong, hell, I am still at work tonight because I borked a config file and trashed a system.

What I refuse to do is give anybody a free pass when they mess up. And I must say, my personal backup solution is an order of magnitude more expensive than backblaze and requires me to maintain it.



May 11, 2012 at 01:16 AM
Sam Hassas
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p.4 #4 · Backblaze just screwed me :(


Backblaze is not the solution for full time pros. I had them for over a year and in that time only had 30%, (it was less then that) of our work uploaded. It was set to full throttle and my connection is faster then most.

I also went through the worst case senaerio with one of the techs there. To get all my data back to me in the event of failure it was astronomical. Made no sense. I have 16 TBs of data.



May 11, 2012 at 02:53 AM
Daboyle
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p.4 #5 · Backblaze just screwed me :(


Its cheaper for backblaze to refund a client completely than to pay to have the actual costs of redundancy for hundreds of thousands of clients. Its really smart, business wise actually.

The chance of suing is relatively low in this case - and the chances of a client actually needing to use backblaze to recover files is even less likely statistically. I wonder what the terms of service actually say about this sort of incident....

They are selling a false sense of security to the less computer savvy consumers out there - and certainly not the answer for a business with critical data. smoke and mirrors......

If they have a good insurance policy - they can even afford to be sued every now and then, because every month they are duping thousands of clients into thinking they are truly backed up, when it appears they (backblaze) arent very secure in their backup plan.

the chances of the overwrite I assume are relatively slim, but are there. The company is willing to risk that, because to be secure truly would be more more expensive than what they charge.....

I never trust anyone but myself to back up my files and hold on to them as carefully as I would....




May 11, 2012 at 03:10 AM
BriMcD
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p.4 #6 · Backblaze just screwed me :(


paparazzinick wrote:
What we do and it works perfect.

All images are on our in studio drobo. Raws, edited and album designs with the images. We upload all finished images to zenfolio. So there is backup 1 of finished files. We have a 2nd drobo that we set to sync drobo 1 every week that is stored off site at my inlaws house. I have a 3rd drobo at my parents house that I remote in to and send new files. The connection is just as fast as using any other offsite storage facility. The best part, if it is going to take
...Show more


And here I thought I was the only one that did this. That's freaky that I do the same thing but use SmugMug. Works like a charm.



May 11, 2012 at 04:54 AM
BriMcD
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p.4 #7 · Backblaze just screwed me :(


paparazzinick wrote:
What we do and it works perfect.

All images are on our in studio drobo. Raws, edited and album designs with the images. We upload all finished images to zenfolio. So there is backup 1 of finished files. We have a 2nd drobo that we set to sync drobo 1 every week that is stored off site at my inlaws house. I have a 3rd drobo at my parents house that I remote in to and send new files. The connection is just as fast as using any other offsite storage facility. The best part, if it is going to take
...Show more


And here I thought I was the only one that did this. That's freaky that I do the same thing but use SmugMug. Works like a charm.



May 11, 2012 at 04:54 AM
lisy78
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p.4 #8 · Backblaze just screwed me :(


Couple more thoughts.

For one, I have to say that as someone with an I.T. background I'm also having a hard time jumping up and high-fiving backblaze for their C.E.O.'s intervention here. Let's all be honest for a moment. Fred Miranda is one of the highest traffic photography sites on the internet... if you do a search on google for Backblaze data loss, this thread is in the top five results. But even if we want to give BB the benefit of the doubt here, they have left three very important questions unanswered:

1. WTF happened to the data?

2. WTF happened to their backups of the data?

3. What's in place to prevent this from ever happening again?

I also cheered when I saw that the CEO was open to various options for Alex, but at the same time it's kind of hard to deny the fact that essentially they failed at their core competency. This is not like the Secret Services getting caught with hookers in Cartagena a few days before the president arrives. This is like the Secret Services sneaking off with hookers while the president is on a stage speaking in Cartagena.

Once again, I really don't believe backblaze is a viable off-site solution for photographers. I think it's a viable "hey it's only 5 bucks and in case my SOLID off-site solution fails this might save my bacon" solution. I won't deny that a large reason for signing up for the service was that I had the option to pay monthly (costs a little bit more per year that way, but insignificantly so) and the service provided me some degree of backup usefulness but also protection from my business account's "you didn't have a transaction this month" fee (which amounts to nearly 4 months worth of backblaze fees).

I also don't believe Sam Hassas has 16TB worth of data that needs the same level of reliable backup. My guess is that he probably NEEDS about 1TB backed up (business data, finished JPGs, MAYBE album spreads) and has an extra 15TB of CR2 files making it essentially impossible to tell the baby from the bathwater.

And don't get me wrong, I'm not suggesting that reliable backup for all data is not possible, or desireable. I'm suggesting that given a world of limited resources, I feel it's paramount to recognize what you can't live without and what you can, and target your resources to make sure that what is critical gets the vast majority of the budget (of money, effort, time, thought process)... back to Sam's data situation... There is no doubt in my mind that for the same $X amount invested in protecting the data (be it hardware, softaware, consulting, transportation etc) Sam could choose to have all 16TB protected for 3 failures, or he could have 15TB protected against 2 failures, the 1TB of JPGs/biz files protected for 5 failures and the 100GB of data from unprocessed client's work protected from 7 failures.

FWIW this is something that all those crazy people who have bought, or are considering buying Nikon D800 should think VERY LONG and HARD about.

and about the RAW files... they are NOT the negatives of the digital era. Master JPGs are the negatives. RAW files are the result of an imaginary world where you can develop the negatives AND also have NOT developed the negatives. It really IS ok to retain the JPGs only and discard the RAWs. Really. You can set a schedule where you do that only after a year past delivery of the final wedding deliverable if it makes you feel better.... but you absolutely should have something in your workflow about discarding those files... or at the very least segregating them from the master JPGs so that you can in fact easily devote the appropriate resources to keeping what is truly valuable RIDICULOUSLY SAFE rather than keeping everything PRETTY SAFE.

End of rant.

Yeah I participate in disaster recovery plans for our organization... this is shit I'm pretty freakin' passionate about



May 11, 2012 at 07:08 AM
cordellwillis
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p.4 #9 · Backblaze just screwed me :(


/\ THAT is beautifully said.

People are very UNREALISTIC about what they NEED to keep and how to do it.

Thank you for the "rant" Ale.



May 11, 2012 at 08:22 AM
paparazzinick
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p.4 #10 · Backblaze just screwed me :(


Tom K. wrote:
Great setup. Super expensive though. Backblaze is just $50 per year for unlimited space.



I also did not buy it all overnight. I built it over time. Started with 1 drive, then got another then another. Then got a drobo and then another and tore apart my old drives and put them in the drobos. So yes, upfront this is a HUGE cost. but if you have external drives now, why not get a drobo and put those drives in the drobo or s similar setup? WOuld not cost as much upfront.




May 11, 2012 at 01:18 PM
Tom K.
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p.4 #11 · Backblaze just screwed me :(


lisy78 wrote:
Couple more thoughts.

For one, I have to say that as someone with an I.T. background I'm also having a hard time jumping up and high-fiving backblaze for their C.E.O.'s intervention here. Let's all be honest for a moment. Fred Miranda is one of the highest traffic photography sites on the internet... if you do a search on google for Backblaze data loss, this thread is in the top five results. But even if we want to give BB the benefit of the doubt here, they have left three very important questions unanswered:

1. WTF happened to the data?

2. WTF happened to
...Show more

A very persuasive presentation lisy78.




May 11, 2012 at 03:26 PM
Mark_L
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p.4 #12 · Backblaze just screwed me :(


lisy78 wrote:
and about the RAW files... they are NOT the negatives of the digital era. Master JPGs are the negatives. RAW files are the result of an imaginary world where you can develop the negatives AND also have NOT developed the negatives. It really IS ok to retain the JPGs only and discard the RAWs. Really. You can set a schedule where you do that only after a year past delivery of the final wedding deliverable if it makes you feel better.... but you absolutely should have something in your workflow about discarding those files... or at the very least segregating
...Show more

Word. I always think WTF when people say they have XXTB of data to backup - how?



May 12, 2012 at 05:18 AM
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