Pondria wrote:
Helen is apparently a very dedicated and competent person. But I am not sure if she plays her role well as the \"Customer Service Ambassador\", as she claims.
No matter what you do, angry customers happen. Sometimes one decides to go out public this way. It would have been probably wise that the Ambassador contacted the person offline and apologized first ( yes, you got his $2700+S/H after all ) then settle the issue diplomatically. Instead, Helen decided to seek the justice in public court. She digs out the order records and now tapes ? She is determined to win. What would be the result of this ? Either Adorama will be proven responsible or Martin will be. Neither of which will be good for Adorama.
Adorama clearly had ( may still have ) a chance to settle with Martin offline and turn him into a happy customer again. The longer this dispute lasts, the more Adroma hurts.
sunpole wrote:
I want to share my sympathy with you OP. Customer is never at fault, its the sales person\'s job to inform you to the best of his ability. In this case, he obviously failed. Busy is no excuse, we are all busy.
To adorama, as a superstore just suck it up and make it right.. stop using evidences to your advantage and make the customer look stupid.
Oh please, you guys are way too much.
If anything this has improved Adorama\'s image in my mind as it shows the effort that they go to in order to please one customer who has an issue.
If someone goes pissing on Adorama in forums like this I applaud their effort for trying to make the situation right and trying to show the truth of what really happened.
And, no offense to the OP, but if my primary concern was to get the camera in 24 hours the last thing I would do would be to call and make any change in my order, no matter how trivial. I would have called once I had received the camera about the CF card and silly bag. You\'ve got to keep your priorties in mind in situations like this.
I think many on this forum just like to complain when things aren\'t perfect; I really wonder what the hell it is that they do for a living that they never make an error or if they do they aren\'t accountable for it. You should all just be thankful that we live in a country where you can order things online or phone and receive them as promised and on time 99% of the time.
Pondria wrote:
Helen is apparently a very dedicated and competent person. But I am not sure if she plays her role well as the \"Customer Service Ambassador\", as she claims.
No matter what you do, angry customers happen. Sometimes one decides to go out public this way. It would have been probably wise that the Ambassador contacted the person offline and apologized first ( yes, you got his $2700+S/H after all ) then settle the issue diplomatically. Instead, Helen decided to seek the justice in public court. She digs out the order records and now tapes ? She is determined to win. What would be the result of this ? Either Adorama will be proven responsible or Martin will be. Neither of which will be good for Adorama.
Adorama clearly had ( may still have ) a chance to settle with Martin offline and turn him into a happy customer again. The longer this dispute lasts, the more Adroma hurts.
sunpole wrote:
I want to share my sympathy with you OP. Customer is never at fault, its the sales person\'s job to inform you to the best of his ability. In this case, he obviously failed. Busy is no excuse, we are all busy.
To adorama, as a superstore just suck it up and make it right.. stop using evidences to your advantage and make the customer look stupid.
Oh please, you guys are way too much.
If anything this has improved Adorama\'s image in my mind as it shows the effort that they go to in order to please one customer who has an issue.
If someone goes pissing on Adorama in forums like this I applaud their effort for trying to make the situation right and trying to show the truth of what really happened.
And, no offense to the OP, but if my primary concern was to get the camera in 24 hours the last thing I would do would be to call and make any change in my order, no matter how trivial. I would have called once I had received the camera about the CF card and silly bag. You\'ve got to keep your priorties in mind in situations like this.
I think many on this forum just like to complain when things aren\'t perfect; I really wonder what the hell it is that they do for a living that they never make an error or if they do they aren\'t accountable for it. You should all just be thankful that we live in a country where you can order things online or phone and receive them as promised and on time 99% of the time.
Dec 21, 2009 at 12:36 PM
Previous versions of michael49's message #7914413 « 5D MK2 - Adorama let me down! :( »
