Pondria wrote:
Helen is apparently a very dedicated and competent person. But I am not sure if she plays her role well as the \"Customer Service Ambassador\", .......It would have been probably wise that the Ambassador contacted the person offline
I have been in email communication with the OP.
Pondria wrote:Instead, Helen decided to seek the justice in public court. She digs out the order records and now tapes ? She is determined to win.
a) I didn\'t bring this to a public forum.
b)Yes, I do dig out order records and tapes - how else am I going to find out what took place?
c) no, I am not \'determined to win\'. I\'m contracted as an External Consultant to act as an independent advocate on behalf of Adorama customers.
My brief is to search for Internet postings which refer to Adorama, in order to investigate and resolve complaints and concerns that posters have been unable to address through regular customer service channels.
Whether the \'blame\' is with a sales agent, the shipping manager, the computer system or the carriers, I will advise the Adorama management team of whatever action needs to be taken.
Dec 21, 2009 at 09:55 AM
Previous versions of Helen Oster's message #7913937 « 5D MK2 - Adorama let me down! :( »
