abam wrote:
and one has to ask the question, is B&H choosing to solve this problem by improving their packaging practices, as well as their communication between sales and shipping departments; because it seems as though they\'re trying to change our opinion on the matter through forum representatives and marketing. i\'d rather they stick to the former, not the latter.
I\'m sorry you\'ve developed this misconception. One primary reason we\'re here is to glean feedback like this. In an earlier post in this thread I reported that the entire thread would be passed on to the managers of our fulfillment, warehouse and shipping departments. It has, and I\'ve included specific B&H transaction data when I could identify it. What I;m doing here is providing information both ways -- from customers to management and from B&H to customers.
