Re: Upset bride wants pictures that were never taken
Accident prevention in any job involves foreseeing what could possibly go wrong and taking steps to prevent it. Like you said, you want to create happy clients and, regardless of how right you are in respect to your legal standing in this, it has become a lose-lose situation. Like some said, when something like that comes up on the job, it\'s good to talk with the client about it there and then. Also, like some have said, when someone presents a list, I compliment them on being so organized and tell them, \"I\'ll be glad to do these shots for you but I won\'t be held responsible for making it happen. I don\'t know them and I wouldn\'t have the time or the authority to chase them down and make it happen if I did know them. You\'re going to be busy enjoying your day, so I strongly recommend that you designate someone you can trust to round them up and make it happen. Give them the list. Put the people in front of me I will photograph them.\" At the event, I ask the person in charge of the list if we got everybody. If the person with the list isn\'t getting the job done (happens frequently), I remind the bride and groom and whoever is helping coordinate things. Once I\'m sure I\'ve communicated clearly with everyone I need to, it\'s in their hands.
Jun 24, 2009 at 04:37 PM
Previous versions of Brian Lingle's message #7230003 « Upset bride wants pictures that were never taken »
