Saw a horror story on YouTube about the X-E5 strap lug completely failing, causing the camera to go flying. After some searching, found a number of others on Reddit with the same experience. Apparently Fuji has a bulletin out on this, and will inspect the camera if you have loose lugs. Sucks they didn't just do a full recall like Nikon did with the Z8.
I wrote to the Fuji repair facility in New Jersey about this and on November 20, 2025, this was their response:
Unfortunately, there is no pre-emptive way to discern defective strap lugs for your camera - and there is currently no product recall for the issue.
Replacement of the strap lugs would require disassembly of the camera body at our repair facility.
All FujiFilm products come with a one year warranty against manufacturer's defects when purchased via an authorized FujiFilm dealer - a complete US based authorized vendor list can be found at: https://www.fujifilm-x.com/en-us/shop/
If you feel this needs to be addressed, you can get your camera to us for a physical examination.
Normally, you start the repair process at our website:
When the opposite voice to Fujifilm’s is some social media posters, I’m not going to be too fast to diss Fujifilm for this.
At the end they do say “If you feel this needs to be addressed, you can get your camera to us for a physical examination.” That seems like the right response, and it iss what you wanedt, right? If so, send it in for the examination that they have offered.
I’m not sure what else they could do.
Jan 26, 2026 at 01:51 PM
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