Re: Do not buy from Cardinal Camera / Greentoe! You have been warned.
In the last eight years, I have purchased two cameras and thirteen lenses from Cardinal.
Shipments have always been fast and efficient (when in stock). In the early going, I often had problems with my credit card rejecting the purchases, so I would need to talk to them over the phone. They were always courteous and helpful.
In the last twelve months, on separate occasions, I have ordered two lenses for which they accepted the orders and charged my credit card. When I did not receive confirming shipment information after a couple days, I called them. On both occasions very unfriendly individuals claimed that the lenses were not in stock and they had no idea when they would be in stock.
They said I could cancel the orders, which I did. After waiting a week with no refund on my card, I called them back. On both occasions their representatives (different, also unfriendly, indiviiduals) said I needed to talk to accounting and that they were out of the office. After numerous, repeated calls to their accounting department, I finally was able to talk to someone (also, very unfriendly) and they tersely said it would take up to ten days to process the refund. It actually took almost two weeks.
OK, I might be able to understand that they do not have sophisticated inventory management systems that prevent order acceptance on out-of-stock items when taking the order; but, IMHO there is no excuse for billing the customer when no shipment is scheduled (doesn't that violate US consumer protection laws?). Further, there is no excuse for having so many public facing employees that are not customer friendly.
I cannot believe how much their customer service has degenerated over the past eight years.
Jan 27, 2025 at 08:08 AM
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