Well for anyone that is curious of RRS response. They did get back to me today.
Good thing is, they were closed for almost a week for New Years, but responded to me quickly on their first day back open. So great customer service with that.
Bad thing is, I was really given zero solution.
I sent them a bunch of photos from both TFC-33 tripods, and they were forwarded with my email to both the Assembly team and the Repair team at RRS.
Summary of what they said........
"Both departments confirmed this is glue! And it happens at the factory during assembly as the vents are right next to where the glue is applied, but it is supposed to be noticed and taken care of before going out to customers and vendors, and the glue settling.".........They were just as surprised as me that I received 2 in a row like this!
But now the glue has settled and can not be removed. This glue is supposed to attach the top leg section to top hinge (Spider), so it binds rock solid, and never comes off or loose no matter the force or pressure.
I'm picturing them in my mind, they put this "Super" Glue on the top end of the leg section during assembly, they twist it into place, the glue squirts into the air vents, and the employee doing the assembly is supposed to clean it up and wipe away the access immediately before it settles, but they are not.
So I followed up with what am I supposed to do? And am waiting for them to write back again. I asked.....
- If the 3rd copy arrives tomorrow with the same problem, is there a way for me to clear open the air vents?
- If I can clear the air vents, than how do I get the dried glue that has dripped onto the carbon fiber legs off without scratching the carbon fiber?
- Do I keep exchanging the tripod legs at B&H until I go through all the remaining stock until I get a good one?
- Do I order the remaining 5 they have in stock all at once, rip open all the boxes, and if 1 is good, return the other 4?
They do have the TVC33's in stock as well. Which was my second choice, but I really have no use for the Versa plate right now. But if indeed the 3rd TFC33 shows up tomorrow defective yet again. I will exchange for the TVC33. If that TVC33 has the same defect, and I go 0 for 4........I will buy a Pro Media Gear tripod.
Jan 04, 2023 at 07:47 PM
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