Re: Z9: Countdown to air shipment and release.......
Well I'm sorry to report I don't have good news. I spoke to a rather competent and very nice customer service rep this morning inquiring about the status of the arrival of the Z9's and Lenses expected in their shipment of December 24th.
She was very forthcoming in explaining to me in depth how their system worked. The CS department is only given information based on the status that is placed on their computers in front of them at any given time. When a manufacturer such as Nikon, updates their system as to the status of a given shipment, it reflects on their computers when they look up an order.
She had my order in front of her and said that their system was updated last night to reflect that Nikon informed them there would be NO shipment as originally scheduled for the 24th as we all hoped. Nikon has moved their scheduled shipment date to the 30th of December. That's next Thursday as we all know. She was very clear then when a shipment comes into their warehouse, the unloading and logging into the system process takes 1-3 days.
That said we all know that if that's the case once again, there will likely be NOTHING going on shipment wise till Monday the 3rd of January as at best they might get it in on Thursday the 30th and maybe get a few things logged in before they shut down for the Sabbath early on Friday the 31st.
All that and then we discussed how I would know for certain if I was going to be one of the blessed ones to get my full order (which is a Z9, 100-400S and 24-70S). She acknowledged that the 100-400S is a limited type of item as is the Z9. I brought up the subject of the statements that some have received from the CS department there, that there were 4000 Z9's coming in to completely take care of the backorders for ALL who pre ordered. Here's where it gets really interesting. And believe me she was rather honest about how they work. She said that their system NEVER indicated that whatsoever. She said interestingly enough they do however have Sales Department Notes that are on the side of their screen which she said she rarely pays much attention to as it does NOT reflect what the buyer's department is dealing with. They do not pass that information on so the Sales Notes mean basically NOTHING.
IF in fact the statements made by other CS reps had to do with that bombastic statement all backorders will be filled no problem is up for grabs, just that it's once again NOT reality. So she said she is going to place a note in her system to check for me on the status next Thursday-Friday to see if I'm on the "List" of those that would receive my order and it will get fulfilled. She said it is completely possible that once again December 30th may arrive with yet another update to their system from Nikon that there is yet another delay, she could not guarantee that would not happen. But she will keep me updated at least.
So what do we get out of all this? To me it's very unlikely that they are going to get the kind of numbers of bodies and lenses to fulfill anywhere near ALL of the backorders as Nikon already intimated that their initial deliveries would be meager indeed. So any thoughts of WHEN any one of us will get our packages (aside from being an NPS member) is completely up for grabs and should in NO way be up for speculation. Perhaps Nikon's statement that NPS members would have their orders cleared by January was truth indeed. Please don't get upset with me as I'm just passing on yet another complete assessment from today's update from B&H's customer services department reps. I feel this gal was very sincere and had a good grip on how things work there. Like she said, the ONLY way you'll know for certain if you're getting it is if A: your Synchrony Bank notification comes to your email it's been charged, and B: you get the Email with the tracking information from B&H. Guess I'll put this on the back burner as It doesn't look like that's happening anytime soon.
Dec 23, 2021 at 03:33 PM
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