DavidBM wrote:
It’s true that it’s hard to return a lens in Aus unless it’s obviously faulty, but this reluctance by vendors to let you do it is clearly inconsistent with Australian consumer law, which specifies not on,y that the product needs to be fit for purposes. It that it’s the consumer who decides that. The laws also specifies that it’s the consumer who chooses whether the manufacturer or the retailer deals with the return....so don’t be fobbed off by “you’ll have to approach Sony” or whatever by the seller.
I’ve found that the reluctance vanishes when you start to cite the law. But I agree it’s an off putting pain to have to do that.
Wow, those are remarkable statements David. So if an Australian retailer tells you "we'll send it to Sony (or whoever) for evaluation" that is actually not required and you can insist the retailer accept the return regardless of what anyone else thinks of the lens? It sounds like the manufactuer's assessment in fact is irrelevant for any course of action you choose, and in theory at least, you could send your lens directly back to the manufacturer and ask for an exchange without evaluation. And Australia's crappy retailer return policies also are not actually legally binding? All sounds too good to be true...
But in practice I suspect you would very quickly wear out your welcome insisting on these rights here. You might be granted one exchange, two if you are very lucky, but after that would very likely find the lens is out of stock. So if you need to try a substantial number to get a good sample, you may yet be out of luck.
Sep 18, 2020 at 01:08 AM
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