Here are some of the things I am aware of based on my experience with a company which has over 150 countries coverage.
1st, the products were distributed based on local laws just like what you have in the states that has different requirements for different states. Some states allow exclusion while others does not which will affect the final servicing and support cost. This cost will be reflected in the sales prices of the products.
2nd, the distribution of the products can be handled by a subsidiary of the original manufacturer or it could be a franchise run by an independent business. The supporting cost has to be acredited to the rightful owner. If there is no agreement before hand than it is not as easy as said, especially across borders involving taxation. Who would bare this extra burden?
3rdly, for different countries the warranty period will be different, most with 1 year, while others have 3, and some even with a lifetime warranty just like some Leica products, so depending on what the local distributors sees fit, they will set the sales price accordingly to cater for the additional cost. Again this is related to the allocation of the proper costing.
Finally, there is this special service for certain customers or groups based on the company's setup, just like Canon and Nikon that has special privileges for CPS and NPS members. Some of these membership requires certain basic requirements or even membership fees.
So, you see it is not as easy as you think it is. I would also like to buy something from anywhere and have it service under warranty anywhere around the world, but it is not going to work out based on what I had stated above. 😶
Apr 07, 2018 at 01:37 PM
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