Hey.. I\'m new to this group and have a concern that I\'d like verified (or debunked). My D800 is close to a year old, but I\'ve been struggling with focus issues for month. I should have sent it in as soon as the issue presented itself, but I worried about it getting sucked into Nikon service for months. Instead, I was in contact with service via phone sending pictures, etc trying to determine if it was the camera itself or maybe my lens needing calibration. I\'d try micro adjustments .. the problem would go away, then come back, then go away again. I have never dropped it and protect it with my life.
Two weeks ago when a friend was trying to convince me that a lens he has is so sharp that it needs to be my next purchase, I tried it out on my D800 and snapped a picture of him. His sweater was as sharp as a tack, but his face obviously in very soft focus. Focus issue back.
I sent it to Melville. I got an email the day it arrived saying they would repair my focus issue free of charge under my warranty. Great. The next day, I received another email saying that the camera suffered \"heavy impact damage beyond economical repair\" and my warranty was voided due to user damage; the inside rear casing is cracked in half. This totally came out of left field; No way. I had never dropped the camera. They sent me a photo of 2 scuff marks as proof of a massacre. I had never seen scuff marks before, and questioned the condition of the box on arrival. They said they don\'t photograph the boxes, but would refuse one if it was damaged.
When I got my camera back, I looked for the scuffs.. they are hardly noticeable and less than 1/8\" and if I run my finger across them, I can\'t even feel them. But Nikon says it\'s my fault. There is no way anything i could have done to this \"durable pro camera\" that would crack the frame in half (and with no visible external damage).
With few options, I figured I\'d look on ebay to see what I could get for it for parts and did a search for \"Nikon D800 parts only\". The very first hit I came to was another D800 also in excellent external condition, but listed with \"cracked internal casing\". They posted pictures and included one of the crack... in the exact same spot as mine. What are the chances? I can\'t imagine this not being some kind of manufacturer\'s defect or a weak spot of some sort.
I\'ve done some research and have heard talk of many D800s with the same issue, but would like a little more concrete evidence backing on this. Has any of you had a similar issue? Or know of anyone who has?
Hey.. I\'m new to this group and have a concern that I\'d like verified (or debunked). My D800 is close to a year old, but I\'ve been struggling with focus issues for month. I should have sent it in as soon as the issue presented itself, but I worried about it getting sucked into Nikon service for months. Instead, I was in contact with service via phone sending pictures, etc trying to determine if it was the camera itself or maybe my lens needing calibration. I\'d try micro adjustments .. the problem would go away, then come back, then go away again. I have never dropped it and protect it with my life. Two weeks ago when a friend was trying to convince me that a lens he has is so sharp that it needs to be my next purchase, I tried it out on my D800 and snapped a picture of him. His sweater was as sharp as a tack, but his face obviously in very soft focus. Focus issue back. I sent it to Melville. I got an email the day it arrived saying they would repair my focus issue free of charge under my warranty. Great. The next day, I received another email saying that the camera suffered \"heavy impact damage beyond economical repair\" and my warranty was voided due to user damage; the inside rear casing is cracked in half. This totally came out of left field; No way. I had never dropped the camera. They sent me a photo of 2 scuff marks as proof of a massacre. I had never seen scuff marks before, and questioned the condition of the box on arrival. They said they don\'t photograph the boxes, but would refuse one if it was damaged. When I got my camera back, I looked for the scuffs.. they are hardly noticeable and less than 1/8\" and if I run my finger across them, I can\'t even feel them. But Nikon says it\'s my fault. There is no way anything i could have done to this \"durable pro camera\" that would crack the frame in half (and with no visible external damage). With little options, I figured I\'d look on ebay to see what I could get for it for parts and did a search for \"Nikon D800 parts only\". The very first hit I came to was another D800 also in excellent external condition, but listed with \"cracked internal casing\". They posted pictures and included one of the crack... in the exact same spot as mine. What are the chances? I can\'t imagine this not being some kind of manufacturer\'s defect or a weak spot of some sort. I\'ve done some research and have heard talk of many D800s with the same issue, but would like a little more concrete evidence backing on this. Has any of you had a similar issue? Or know of anyone who has?
