Jorge Torralba wrote:
I once sent in an F6 that was practically brand new to have a depth of field button replaced. I received an estimate then a few days later I received a new estimate because of impact damage. I asked them to send me a photo. It showed the prism area with a big crack on the body which was not there before. I was really pissed but could do nothing about it. I think these bozos are mishandling the gear and then they try to blame us for it.
Here is the photo they sent me
And here is their letter
This email is in regards to the service of the Nikon F6, serial number ***** and service order *****. I believe additional information provided in this email along with images of the condition the camera was received in will be very helpful in answering your questions.
An estimate to repair this camera was provided as non-warranty damage was found. As the provided pictures show, and it is attached here for reference, the camera\'s top cover is cracked. Something significant occurred at least one time to result in this damage. As this damage is not covered by our warranty, we provided an estimate for the required repairs. Nikon does not attempt to assess blame for such damage. We can only note that it occurred and let you know what we see
If you wish to approve the service estimate, we are able to repair the camera. You may approve via our 800-number, 800-645-6678 and select option 4, or through our website at www.nikonusa.com/service.
Please find pictures of the damage to your camera attached. I believe these images along with the information in this email will answer your questions pertaining to this service estimate.
Jorge Torralba wrote:
I once sent in an F6 that was practically brand new to have a depth of field button replaced. I received an estimate then a few days later I received a new estimate because of impact damage. I asked them to send me a photo. It showed the prism area with a big crack on the body which was not there before. I was really pissed but could do nothing about it. I think these bozos are mishandling the gear and then they try to blame us for it.
Here is the photo they sent me
And here is their letter
This email is in regards to the service of the Nikon F6, serial number ***** and service order *****. I believe additional information provided in this email along with images of the condition the camera was received in will be very helpful in answering your questions.
An estimate to repair this camera was provided as non-warranty damage was found. As the provided pictures show, and it is attached here for reference, the camera\'s top cover is cracked. Something significant occurred at least one time to result in this damage. As this damage is not covered by our warranty, we provided an estimate for the required repairs. Nikon does not attempt to assess blame for such damage. We can only note that it occurred and let you know what we see
If you wish to approve the service estimate, we are able to repair the camera. You may approve via our 800-number, 800-645-6678 and select option 4, or through our website at www.nikonusa.com/service.
Please find pictures of the damage to your camera attached. I believe these images along with the information in this email will answer your questions pertaining to this service estimate.
