Smiert Spionam wrote:
I assume it\'s a mix of feeling like he\'s being called a liar, and wanting his place back in line.
I can certainly sympathize with that sentiment. Not to hijack this thread, but I once found myself in a similar situation.
I had ordered a fairly expensive piece of telescope gear from an online retailer. Long story short – apparently as I placed the order and paid with my credit card, the supplier had raised the price of this item (by a fairly significant percent), but the retailer had failed to update their website. Rather than just admitting a mistake, the retailer tried to come back to me and cancel the transaction and get me to pay more. I wrote a very polite email explaining that since the transaction had already been completed, we had entered into a contract and I expected the terms to be honored. To my surprise, I received a lengthy, caustic email from the owner accusing me of being everything under the sun including, “unethical”, a “thief”, and a “liberal”! (go figure). The situation was only resolved when the supplier stepped in and, seeing that an honest mistake had been made, decided to act the adult and (happily) honor the original purchase agreement – the customer was always right!
Anyway, the only reason I bring this up here is that just like this situation, I was completely offended and outraged. But rather than seeking revenge – even though I was in the right – I let it slide as the effort to get even wouldn’t be worth it (to me) as there are plenty of other telescope retailers willing to take my money and provide excellent customer service. And doing a little research online, I found this particular retailer had already established a lengthy reputation of insulting customers, and this was well known in the online community.
Business are like people. They have a reputation and establish their own destiny. Eventually, the Universe will find a way of meeting out the Karma they deserve.
Smiert Spionam wrote:
I assume it\'s a mix of feeling like he\'s being called a liar, and wanting his place back in line.
I can certainly sympathize with that sentiment. Not to hijack this thread, but I once found myself in a similar situation.
I had ordered a fairly expensive piece of telescope gear from an online retailer. Long story short – apparently as I placed the order and paid with my credit card, the supplier had raised the price of this item (by a fairly significant percent), but the retailer had failed to update their website. Rather than just admitting a mistake, the retailer tried to come back to me and cancel the transaction and get me to pay more. I wrote a very polite email explaining that since the transaction had already been completed, we had entered into a contract and I expected the terms to be honored. To my surprise, I received a lengthy, caustic email from the owner accusing me of being everything under the sun including, “unethical”, a “thief”, and a “liberal”! (go figure). The situation was only resolved when the supplier stepped in and, seeing that an honest mistake had been made, decided to act the adult and (happily) honor the original purchase agreement – the customer was always right!
Anyway, the only reason I bring this up here is that just like this situation, I was completely offended and outraged. But rather than seeking revenge – even though I was in the right – I let it slide as the effort to get even wouldn’t be worth it (to me) as there are plenty of other telescope retailers willing to take my money and provide excellent customer service. And doing a little research online, I found this particular retailer had already established a lengthy reputation of insulting customers, and this was well known in the online community.
Business are like people. They have a reputation and establish their own destiny. Eventually, the Universe will have a way of meeting out the Karma they deserve.
Smiert Spionam wrote:
I assume it\'s a mix of feeling like he\'s being called a liar, and wanting his place back in line.
I can certainly sympathize with that sentiment. Not to hijack this thread, but I once found myself in a similar situation.
I had ordered a fairly expensive piece of telescope gear from an online retailer. Long story short – apparently as I placed the order and paid with my credit card, the supplier had raised the price of this item (by a fairly significant percent), but the retailer had failed to update their website. Rather than just admitting a mistake, the retailer tried to come back to me and cancel the transaction and get me to pay more. I wrote a very polite email explaining that since the transaction had already been completed, we had entered into a contract and I expected the terms to be honored. To my surprise, I received a lengthy, caustic email from the owner accusing me of being everything under the sun including, “unethical”, a “thief”, and a “liberal”! (go figure). The situation was only resolved when the supplier stepped in and, seeing that an honest mistake had been made, decided to act the adult and (happily) honor the original purchase agreement – the customer was always right!
Anyway, the only reason I bring this up here is that just like this situation, I was completely offended and outraged. But rather than seeking revenge – even though I was in the right – I let it slide as the effort to get even wouldn’t be worth it (to me) as there are plenty of other telescope retailers willing to take my money and provide excellent customer service. And doing a little research online, I found this particular retailer had already established a lengthy reputation of insulting customers, and this was well known in the online community.
Business are like people. They have a reputation and establish their own destiny. Eventually, the Universe will have a way of meeting out the Karma they deserve.
Smiert Spionam wrote:
I assume it\'s a mix of feeling like he\'s being called a liar, and wanting his place back in line.
I can certainly sympathize with that sentiment. Not to hijack this thread, but I once found myself in a similar situation.
I had ordered a fairly expensive piece of telescope gear from an online retailer. Long story short – apparently as I placed the order and paid with my credit card, the supplier had raised the price of this item (by a fairly significant percent), but the retailer had failed to update their website. Rather than just admitting a mistake, the retailer tried to come back to me and cancel the transaction and get me to pay more. I wrote a very polite email explaining that since the transaction had already been completed, we had entered into a contract and I expected the terms to be honored. To my surprise, I received a lengthy, caustic email from the owner accusing me of being everything under the sun including, “unethical”, a “thief”, and a “liberal”! (go figure). The situation was only resolved when the supplier stepped in and, seeing that an honest mistake had been made, decided to act the adult and (happily) honor the original purchase agreement – the customer was always right!
Anyway, the only reason I bring this up here is that just like this situation, I was completely offended and outraged. But rather than seeking revenge – even though I was in the right – I let it slide as the effort to get even wouldn’t be worth it (to me) as there are plenty of other telescope retailers willing to take my money and provide excellent customer service. And doing a little research online, I found this particular retailer had already established a lengthy reputation of insulting customers, and this was well known in the online community.
Business are like people. They have a reputation and establish their own destiny. Eventually, the Universe will have a way of meeting out the Karma they deserve.
Mar 15, 2012 at 06:35 PM
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