Firstly, we want to express our thanks to those of you who are continuing to bear with us and the problems with our website - you could so easily have gone elsewhere, but you stuck with us.
The attackers are continuing to attempt to bring our website down. To prevent this, over the past 7 days we have been installing a sophisticated system to filter out the bad requests. On Friday alone, this system prevented about 500 million requests from reaching our servers. Understandably along with all these bad requests some of our real customers are also getting blocked.
If you are stll being affected, you can help us to help you by providing the following information and sending it to me - we would be extremely grateful:
Your Name:
Your Email address:
Order Number you have placed in the past (if applicable):
IP Address:
BTW if you are aware of any other Adorama customers who are also having problems in accessing our site, please ask them to forward the above information to me, as well.
Thank you again for your patience and understanding.
Helen Oster
Adorama Camera Customer Service Ambassador
