To be honest, if you've paid and have got the reciept, download a clean hacked copy and use it till they give you a new key. I had this problem with Pixel Creator Pro, owner refused to give me a new key (hardware based key) after I upgraded my machine, am now unashamedly using a pirate copy of the same version of software I paid properly for..
Beni wrote:
To be honest, if you've paid and have got the reciept, download a clean hacked copy and use it till they give you a new key. I had this problem with Pixel Creator Pro, owner refused to give me a new key (hardware based key) after I upgraded my machine, am now unashamedly using a pirate copy of the same version of software I paid properly for..
Right on! If you made a good-faith effort to comply with THEIR instructions, then they get what they deserve. The arrogance of software companies in some cases is ridiculous. I know they get jaundiced, because in all fairness, people are always trying to get around paying legit for the products, but it would seem to me that when someone is trying to play by the rules, they would bend over backwards to accommodate that person. But NOOOO!!
I posted this in another thread but I think would be more appropriate in this one:
lancemoreland wrote:
I really like Photoshop but I am losing patience with Adobe. Year and half upgrades have gone from $99 to $199 and added on bloatware are wearing me down. Also, why does Adobe think their programs are so important that they must install useless programs in the startup directory that run whether or not I may use an Adobe program or not. Apple is bad about this as well. Previous versions are not supported as a means of forcing you to upgrade. If something doesn't change soon, I am going to take a hard look at Gimp.
Actually, you would 'loose' the patients. After you had 'lost' your patience.
I agree that Adobe has really gone to great lengths to protect their intellectual property but if it were you, what would you do? Piracy has left many, many companies in the dust and continues to eat away at the profits of many others. I have been very frustrated with Adobe, Apple, MS, and a few others that have resorted to gestapo tactics with regards to their software and have shipped all of their call centers overseas but what would you have them do to protect their profits? We aren't talking about oil company profit margins, that's for sure...
As far as their inability to ship out a piece of software after someone follows all of their requirements, this is bad. I wish we all had the hotline to someone at each one of these companies that knew what they were doing and could handle the simple tasks that we ask of them but alas, it's not a perfect world.
Sarsfield wrote:
Actually, you would 'loose' the patients. After you had 'lost' your patience.
Yes, I got the joke and was in fact making fun of myself for making two errors in one sentence. I normally take pride in the proper usage of the English language and I am quite embarrassed by the errors. What can I say, the post was made after hiking around in Rocky Mountain National Park, in the freezing cold, taking photographs all day and I was exhausted.
If you've paid for software you have the legal right to use it, I can't see how using pirate software is thievery, the thief here is the company who have taken your money but not provided the product.
On Friday, following a failed attempt to get through to their main number, i sent customer service an email asking them where my lawyer should direct correspondence.
Surprise surprise, i get an email and a call from someone on Monday, stating that their executive team had fowarded my email for immediate attention:
1) I got a temporary key for the Mac sw right away on Monday
2) My proper license and media the Mac arrived yesterday, and all upgrade fees were waived
3) and i asked how much it would cost to get win license as well so i have a back up, and they said they would give me a win license at no cost as well. This arrived today, and yes its a full license.
So Adobe came through in the end. I think they are going through some teething pains with their off-shore desks.
As for me, I am back in my pram with my rattle, until the next time i need to throw it out
But it's not a conspiracy theory. Bankers have now actually stolen 11.5 trillion from the US taxpayer. It's been generated and it's been already dolled out. Mostly they are using it to buy up other banks. This will go to form a more consolidated North American Union. I suppose it's a conspiracy but it's certainly not a theory. If you're listening to congress, reading the bills, and reading the financial reports it's right there in front of you. So, this is what THEY SAY they are doing. No speculation needed.
jagsiva, I'm glad to see that you will be up and running again. I hope that others with similar experiences will see them through to a satisfactory resolution as you did instead of merely complaining and/or seeking pirated versions of Adobe software. This is not to say that I think that anyone should have to go through this. I consider the unresponsive off-shore support model to be broken, and the troubles are not exclusive to Adobe.
Thansk d-vl. I think the issue with most off-shore desks is that they are not well integrated into the core operations of the parent company. In this case, it was clear that they were not empowered adequately.
d_vl wrote:
jagsiva, I'm glad to see that you will be up and running again. I hope that others with similar experiences will see them through to a satisfactory resolution as you did instead of merely complaining and/or seeking pirated versions of Adobe software. This is not to say that I think that anyone should have to go through this. I consider the unresponsive off-shore support model to be broken, and the troubles are not exclusive to Adobe.
Best wishes!
Let's keep in mind he did MUCH more than "merely complain". He pursued every avenue at his disposal to get Adobe's attention over a protracted period of time, wasting his time and possibly costing him consultation fees with his attorney. And to characterize his resolution as "satisfactory" is way way off. It was anything but. He eventually got what he wanted and should have had, but the way Adobe dropped the ball is unconscionable. Adobe is a large corporation and has been in business for many years. They have had enough time and experience with these sorts of issues to structure customer processes in a seamless fashion. His requests were not out of the box, or unusual. It was an everyday occurance, someone changing platforms and therefore the versions of currently used, fully licensed software. He complied with their requests and things did not go right. Now, to be fair I'm sure not all platform switch requests end in this fashion, but this kind of thing is happening more and more and it's ridiculous.
Higher prices, limited upgrade functionality improvements, worsening service; you don't expect this from a company like Adobe.
And as far as their "...offshore support model..." is concerned it's not a model. It's a proven dysfunctional manner of paying cheap lip service to a technical support effort that fails in several different directions. The people cannot speak understandable English, they do not empathize or have the ability to connect with US customers, they are script-reading robototons, and absolutely CANNOT move out of the box to solve a customer problem, which is what they are there for to begin with.
Adobe is having internal problems that we apparently cannot see. We only experience the effects of this internal turmoil, which is, wholesale "taking-the-eye-off-the-customer". Bad, really bad.
Reading your rants make me wonder what Adobe did to so personally offend you.
phil hawkins wrote:
Let's keep in mind he did MUCH more than "merely complain". He pursued every avenue at his disposal to get Adobe's attention over a protracted period of time, wasting his time and possibly costing him consultation fees with his attorney. And to characterize his resolution as "satisfactory" is way way off. It was anything but. He eventually got what he wanted and should have had, but the way Adobe dropped the ball is unconscionable. Adobe is a large corporation and has been in business for many years. They have had enough time and experience with these sorts of issues to structure customer processes in a seamless fashion. His requests were not out of the box, or unusual. It was an everyday occurance, someone changing platforms and therefore the versions of currently used, fully licensed software. He complied with their requests and things did not go right. Now, to be fair I'm sure not all platform switch requests end in this fashion, but this kind of thing is happening more and more and it's ridiculous.
Higher prices, limited upgrade functionality improvements, worsening service; you don't expect this from a company like Adobe.
And as far as their "...offshore support model..." is concerned it's not a model. It's a proven dysfunctional manner of paying cheap lip service to a technical support effort that fails in several different directions. The people cannot speak understandable English, they do not empathize or have the ability to connect with US customers, they are script-reading robototons, and absolutely CANNOT move out of the box to solve a customer problem, which is what they are there for to begin with.
Adobe is having internal problems that we apparently cannot see. We only experience the effects of this internal turmoil, which is, wholesale "taking-the-eye-off-the-customer". Bad, really bad. ...Show more →
Mr. Hawkins, I did not say he merely complained, I said just the opposite. I said I hoped that others would do what jagsiva did; something constructive, something beyond piracy. I characterized the end result as satisfactory, not the entire experience, which I described as something that people should not have to go through.
Your replacing of my word "model" with your word "manner" is pointless. We are both saying that the support model/manner/method doesn't work.
I am letting Adobe know how I feel about their "customer care". One voice out of the ether, but one that might squeak louder than pirating their software. I am not an Adobe apologist, rather, someone who would like to encourage and see change.
It did indeed sound like you were an Adobe apologist. If not then I satnd corrected. You sound as though you have a bit more restraint and patience with Adobe than I do, and for that you are to be commended, but I have had my own experiences with Adobe which resulted in a complete clean install of my OS. All told it cost me 3 days of time and $200 in computer shop expenses. Not fun.
This is an academic point, one for a broader debate I suppose, but I would respectfully suggest that if he did everything he was asked to do, paid his money and Adobe did not fulfill their part of the agreement, then that huge licensing agreement is null and void, and he is therefore cleared to access and utilize the software anyway he can. If he did EVERYTHING he was asked to do, and paid his money, then de-facto any avenue at his disposal to install and use the software is legit. Possibly an attorney can chime in with an opinion.
Corrections made.
