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Should I send my lens in for repair

  
 
theopwildebeest
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p.1 #1 · Should I send my lens in for repair


I have a Nikkor 24-70 f4 lens I got with my Z6III in November last year. I don't use it much and it's in excellent shape. Two days ago I put it onto the Z6III and got the dreaded "Lens initiation failed" message. I tried it on the Zf with the same results. I tried to clean the contacts (very conservatively with a Q-tip only) with no change. I then took it to the shop where I bought it and they cleaned the contacts more aggressively with fluid and a brush and they too could not get it to work. I was going to send it in to Nikon before the warranty expires. When getting it ready to send in, I decided to give it one more try and on mounting the lens to the Z6III it works fine in both AF and MF. I tried different AF modes, different focal lengths, changed apertures and shutter speeds- all good. Did the same on the Zf and no problem.

I have read that cleaning the contacts can help/fix the problem. On the other hand, is it just a matter of time before it fails again. After all, I have not used this lens much (I shoot primes and the 24-70 lens is just for the little bit of video I shoot now and then) and it is stored in a dry cabinet that's very clean. I have a month before the warranty expires so will shoot a lot more with it this weekend to be sure its fully functional. My question is, should I send it in to Nikon either way just to be sure (and before my warranty expires in November).

Appreciate your thoughts.



Oct 14, 2025 at 10:33 AM
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p.1 #2 · Should I send my lens in for repair


Yes send it for a checkup.

I wish all companies work like Apple ie. You file a concern during warranty period, they open a case. and down the road even after warranty expires, Apple honours it and trusts the customer.



Oct 14, 2025 at 11:42 AM
AmbientMike
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p.1 #3 · Should I send my lens in for repair


It doesn’t seem to be the contacts

I think it's a good idea to send it in



Oct 14, 2025 at 12:49 PM
Keith B.
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p.1 #4 · Should I send my lens in for repair


Your Z6III does not show this problem with any other lenses? Maybe send the camera + lens?


Oct 14, 2025 at 05:19 PM
 


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bs kite
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p.1 #5 · Should I send my lens in for repair


Agreed…. send it in while still warrantied


Oct 14, 2025 at 06:07 PM
PixiPhotography
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p.1 #6 · Should I send my lens in for repair


Just sent in something to Nikon for repair, it was a very easy process. Got it back within a week. Fuji on the other hand, takes a bit longer. Getting a lens cleaned... it was sent in Sept 26th, haven't got an update since.


Oct 14, 2025 at 06:21 PM
theopwildebeest
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p.1 #7 · Should I send my lens in for repair


Thank everyone. I'll send it in tomorrow. Appreciate it.


Oct 14, 2025 at 08:35 PM







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