Got a stiff mode dial on your black (not white) R50?
Serial number with leading digits between 19 and 23?
Send it in!
Thank you for using Canon products.
Concerning the Mirrorless Camera EOS R50 (black model only), the following potential issue has been confirmed. Details and our customer support measures are described below.
We would like to offer our sincere apologies to users who may have been inconvenienced by this issue. We take our quality management seriously and strive to make sure our customers can use our products with confidence.
Issue
Concerning the Mirrorless Camera EOS R50 (Black model only), a small number of units may be affected by an issue in which the mode dial may become stiff and difficult to operate, or it may break and detach from the camera.
Affected Product
Mirrorless Camera “EOS R50 (Black)”（Please note that this issue does not apply to the white model of the EOS R50.）
Units that experience the above described issue and have serial numbers (indicated on the bottom of the camera) whose first two digits are between “19” and “23” are within the scope of the affected units.
Support
For any unit that is within the scope of the affected units and experiences this issue, Canon will inspect/repair the unit free of charge. However, please note that any inspection/repair services other than for the specific issue described above will be subject to applicable service fees, unless otherwise covered under warranty.
Period of Accepting Free Repairs
Until July 31, 2028
If you have not already done so, please register the EOS R50. By registering, we will be able to notify you via email about future announcements.
This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.
Thank you,
Customer Support Operations
Canon U.S.A., Inc.
CONTACT US
Still need some help? In order to get more personalized and faster support, we recommend registering your product in your Canon Account.
