I wouldn't call it "Pro Support," but good customer service support.
They will provide loaners if you are sending a body or lens in for repair, but they do not provide loaners on their own. If the repair is a parts related, they can do almost anything but lens shutter replacement at their Burbank facility. If a lens shutter blows out within the waranty period, they typically send the lens to Sweden or Japan for repair, but will replace it with a new lens.
OwlsEyes wrote:
I wouldn't call it "Pro Support," but good customer service support.
They will provide loaners if you are sending a body or lens in for repair, but they do not provide loaners on their own. If the repair is a parts related, they can do almost anything but lens shutter replacement at their Burbank facility. If a lens shutter blows out within the waranty period, they typically send the lens to Sweden or Japan for repair, but will replace it with a new lens.
cheers,
bruce
Thank you. It's hard to get a response from them if you're not a YouTuber.
RoamingScott wrote:
Did you call a service center?
I don't have a Hasselblad yet. I was just wondering about what type of support to expect if I started to use them for my commercial work and have also been trying to get a demo. They have a form for demos and a contact form to reach a rep and haven't heard back on either.
stuuke wrote:
I don't have a Hasselblad yet. I was just wondering about what type of support to expect if I started to use them for my commercial work and have also been trying to get a demo. They have a form for demos and a contact form to reach a rep and haven't heard back on either.
Oh, well that's quite different than repair loaners, and yes, better fire up that YouTube
There have been numerous threads here in the last 2 months with first hand accounts of how good their service centers are.
Two separate questions. The pro support question was just asking to see if they had any support for working photographers like the other companies or if you’re on your own. The demo is just something else I’ve tried to contact them for since the rental fees are pretty significant.
RoamingScott wrote:
Oh, well that's quite different than repair loaners, and yes, better fire up that YouTube
There have been numerous threads here in the last 2 months with first hand accounts of how good their service centers are.
stuuke wrote:
Two separate questions. The pro support question was just asking to see if they had any support for working photographers like the other companies or if you’re on your own. The demo is just something else I’ve tried to contact them for since the rental fees are pretty significant.
In short, the answer is no pro support. Hasselblad has a much smaller footprint than it once did.
I'm not sure how the YouTube landscape photography world got all of their Hasselblad gear, but I suspect that they are "loans" but not "owns..." With that said, I've known photographers who get promo-loners that ultimately become unpaid for gear.
You should email Hasselblad and request a person to contact. They have been quite helpful when I needed assistance.
Hasselblad gave them cameras in exchange for videos. Most of the YouTubers have been quite open about this.
OwlsEyes wrote:
In short, the answer is no pro support. Hasselblad has a much smaller footprint than it once did.
I'm not sure how the YouTube landscape photography world got all of their Hasselblad gear, but I suspect that they are "loans" but not "owns..." With that said, I've known photographers who get promo-loners that ultimately become unpaid for gear.
You should email Hasselblad and request a person to contact. They have been quite helpful when I needed assistance.
Support got right back to me. For anyone that's interested here's who to contact.
"At this time, we do not have a dedicated sales representative based in the Midwest. Our sales/marketing team operate and handles inquiries nationwide. For demo requests and collaboration opportunities, you’re welcome to reach out directly to our marketing team at [email protected]
Please note that they receive a high volume of inquiries, and while they do their best to review each one, a response may not always be possible."
Maybe I should offer to be their Midwest Sales Representative.
