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Stolen Gear, Venmo Scam, and Adorama — My Ongoing Experience

  
 
thanhdatleca
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p.1 #1 · Stolen Gear, Venmo Scam, and Adorama — My Ongoing Experience


Hi everybody, a few months ago I fell victim of a scam and I want to share my story to help others avoid a
nightmare I’m still dealing with. Nearly $7,000 worth of my camera gear was stolen through a Venmo scam —
and months later, I found my stolen Leica listed for sale by Adorama.

What followed has been months of frustrating dead ends, no seller protection from Venmo, no police response,
and radio silence from Adorama — even after confirming they had my stolen gear.

Here’s the full story:

Timeline of Events
12/22/24 — Sold nearly $7,000 worth of gear in person, buyer paid via Venmo.
01/03/25 — Buyer filed a chargeback, claiming they didn’t authorize the payment.
01/04/25 — Appealed to Venmo with full proof of the conversation.
01/05/25 — Filed a police report, provided buyer's license plate and all Venmo records.
• Venmo denied my appeal. The police assigned me a detective, but aside from one call asking me to try
identifying the person via phone, I’ve had no updates despite following up every two days.

My Stolen Gear Listed on Adorama
04/06/25 — Found my stolen Leica M8 listed on Adorama’s website (serial number confirmed).
• Emailed Adorama immediately — listing disappeared within an hour.
• I called in and was told to contact Jack Gold, but despite multiple attempts, I couldn’t reach him.

Adorama Response Timeline
04/10/25 — Sent follow-up.
04/11/25 — Emily W. replied, said multiple departments were investigating, asked for my police report. I sent it
that day.
04/15/25 — Lars C. confirmed they received it, asked for patience until after Passover.
04/16/25 — I informed them Leica marked the item as stolen, cc’d my detective. Lars C. replied, saying the
item was removed from their site, and they’d follow up.
04/28/25 — No reply, escalated again.
04/30/25 — Lars C. asked for 1-2 more business days. No further communication despite weekly follow-ups.

Recent Updates
06/23/25 — Got through to Jack Gold, transferred to Simcha Engel, both unaware of the situation.
06/24/25 — Spoke with Keith Guralchuk, he said the Leica was sold to a customer — contradicting earlier info.
• I forwarded proof from Lars C. saying it was removed from listings.
• As of today (07/06/25), no further response from Adorama.

Looking for Advice
• Have you dealt with Adorama regarding stolen gear?
• Any advice on next steps?

Appreciate any insight or similar experiences.
Stay safe out there, everyone.

Edited on Jul 06, 2025 at 02:19 PM · View previous versions



Jun 27, 2025 at 05:59 PM
Daran
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p.1 #2 · Stolen Gear, Venmo Scam, and Adorama — My Ongoing Experience


I'm certainly not a lawyer (ha! good thing, too, IMHO), but seems to me the camera wasn't exactly stolen, the buyer refuses to pay. Assuming you can identify the buyer (meaning not on sight or voice but actual name and address), suing him seems the most obvious thing to do. Also assuming the the guy actually has any money to sue him out of.


Jun 30, 2025 at 09:17 AM
thanhdatleca
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p.1 #3 · Stolen Gear, Venmo Scam, and Adorama — My Ongoing Experience


Hi Daran

Thanks for sharing your thoughts. I appreciate the practical perspective. You’re right that suing the buyer directly is an important step, assuming they can be properly identified and have the means to respond.

I’m not a lawyer, but from what I’ve found, this situation clearly counts as theft under New York law. Filing a chargeback after receiving the item is considered larceny by false pretenses (Penal Law § 155.05), and keeping the item without paying is possession of stolen property (§ 165.40). Since the total value is close to $7,000, this qualifies as Grand Larceny in the Third Degree, which is a serious felony.

The main problem has been Adorama’s lack of cooperation. They first confirmed they had my stolen camera and said they would investigate, but then stopped responding. When I finally reached them again, I was told the camera was already sold to a customer. This means Adorama sold stolen property knowingly and didn’t help me recover it or find out who bought it.

It’s disheartening that a company with a strong reputation is effectively allowing theft to occur, impacting sellers who operate in good faith.

Thanks for listening. I’m trying all options to get this resolved.

Best,
Dat



Jul 01, 2025 at 12:06 PM
EB-1
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p.1 #4 · Stolen Gear, Venmo Scam, and Adorama — My Ongoing Experience


Adorama are not the bad guys, the person who did not pay you is the bad guy.
Next time don't use some weird apps and do contact your lawyer to see if there is any way to go after the person that reversed the charge.

EBH



Jul 01, 2025 at 03:38 PM
hueee51
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p.1 #5 · Stolen Gear, Venmo Scam, and Adorama — My Ongoing Experience


EB-1 wrote:
Adorama are not the bad guys, the person who did not pay you is the bad guy.
Next time don't use some weird apps and do contact your lawyer to see if there is any way to go after the person that reversed the charge.

EBH


Did you even finish reading what he wrote? What the hell are you talking about? Are you one of those people who resell stolen goods yourself? What do you even mean by "weird app"? I don’t know if he used a weird app, but I’m pretty damn sure you’re a weird person.

“Adorama are not the bad guys”, how ignorant do you have to be to say something like that? Adorama tried to sell an item that had already been reported stolen to both the police and Leica. If a customer had bought it, who do you think would’ve paid the price? The innocent buyer. That’s incredibly irresponsible.

Read a book, get educated, I’m begging you.

Patrick



Jul 01, 2025 at 03:59 PM
EB-1
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p.1 #6 · Stolen Gear, Venmo Scam, and Adorama — My Ongoing Experience


I'm not claiming to be an attorney, just giving an opinion. I don't sell or buy used gear to/from individuals I don't know.

Without hearing the story from the Adorama, we are only getting one side. If I understand correctly the OP and the Adorama had no transaction between them. These are issues to be worked out by the lawyers.

EBH



Jul 01, 2025 at 06:45 PM
thanhdatleca
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p.1 #7 · Stolen Gear, Venmo Scam, and Adorama — My Ongoing Experience


Hi EBH!

Thanks for your input. I agree that the person who didn’t pay is clearly at fault. However, I’m very concerned about how Adorama handled my stolen property.

Adorama confirmed in writing that they were in possession of the item and said they would investigate. Then, they went silent and ultimately sold the item. These conversations are date- and timestamped by Adorama, and the police detective assigned to my case is also included in all communications I had with Adorama.I just want to ensure this situation is properly addressed.

I have been shopping at Adorama since the very beginning of my photography journey, starting when I was just 10 years old. I have always loved the store and trusted them, which is why I was able to recognize my stolen camera listed on their website. I routinely check their pre-owned inventory, often looking to buy more film cameras than I can realistically shoot.

My intention is not to paint Adorama as the “bad guy,” but rather to express my disappointment and open a conversation about how to navigate this situation. After speaking with Leica Washington, I learned they hold cameras for 90 days precisely for scenarios like this, which gave me some relief as a buyer. It’s reassuring to know there are protections in place to prevent these issues. While I understand we don’t want to buy/sell gear from individuals we don’t know, what buyer security is there when purchasing stolen goods from a store that we know and love?

This was my first time dealing with a chargeback. The payment was made through Venmo, a service owned by PayPal that’s commonly used for peer-to-peer payments, especially within the photography community. I didn’t realize that chargebacks and disputes happen quite frequently on PayPal Goods & Services—more often than with PayPal Friends & Family or Venmo payments. Unfortunately, scams like this can happen on any platform and to anyone if that was the scammer’s intention.

I would love to speak with a lawyer about this, but the only information I have about the person involved is their Facebook name. I also have their license plate, which I gave to the police, but that hasn’t helped so far. I asked Adorama for the seller’s information, but I have received no response from them either.

Best,
Dat



Jul 01, 2025 at 07:05 PM
 


Search in Used Dept. 

live2huntelk
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p.1 #8 · Stolen Gear, Venmo Scam, and Adorama — My Ongoing Experience


I am surprised the police detective would not have taken the lead and follow up with Adorama. I am not sure if not responding to a police officer investigation would carry legal consequences......ie hindering official police investigation. Just a thought..... the clout of a police investigator requesting information may carry some weight.


Thanks for sharing and educating about charge backs.



Jul 01, 2025 at 08:59 PM
thanhdatleca
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p.1 #9 · Stolen Gear, Venmo Scam, and Adorama — My Ongoing Experience


You’re absolutely right. I was surprised by the lack of follow-up from the police as well. I filed the report on January 5, 2025, and the next day, January 6, I received one phone call from the assigned detective asking if I would be able to recognize the buyer. After that, I made multiple calls to both the detective and the station, but the only responses I received were along the lines of, “He’ll call you back” or “I believe he’s off right now, but he’ll get back to you.”

It wasn’t until April 10, 2025, when I escalated the situation and informed the department that I had located my stolen gear for sale, that I was finally given the detective’s email address and told to contact him directly. The following day, April 11, I received a second phone call from him. We discussed the situation, but honestly, it left me with doubts. He mentioned he would reach out to Adorama but also admitted he didn’t believe NYPD would do much about the case.

Regardless, I kept moving forward. I looped him into the email chain I had already started with Adorama on April 16 and made it clear to Adorama that he was now copied in and that the gear was listed on Leica’s stolen blacklist. Adorama responded the same day, stating, “We currently removed the item from our listing, and a representative will get back to you once we resume operations.”

After that, I heard nothing. I discussed the situation with a good friend who’s a lawyer in Florida, and unfortunately, he explained that lower-value cases like mine are often dismissed, which is sadly very common.

I kept getting silence from Adorama, so I followed up again on May 24, 2025, asking for an update. The detective replied, saying he “had zero luck being able to speak with a live person,” and that was the last time I heard from him. Despite being copied on every email I’ve sent since, and despite my efforts to reach out by phone, I’ve only received a total of three responses from him throughout this entire process: two phone calls and one email reply, starting from when I first filed the report on January 5.



Jul 02, 2025 at 01:07 PM
Mike4AU
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p.1 #10 · Stolen Gear, Venmo Scam, and Adorama — My Ongoing Experience


IMO, at this point I think your only hope for restitution is to sue Adorama. That probably won’t be inexpensive. I also suspect that the value of the camera doesn’t lead to the cops giving a crap.

Sorry you’re dealing with this.



Jul 02, 2025 at 02:26 PM
live2huntelk
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p.1 #11 · Stolen Gear, Venmo Scam, and Adorama — My Ongoing Experience


We would like to think the police would take a stronger interest in catching and prosecuting these type of thugs especially if there is discrete evidence. Unfortunately the law system discounts these crimes and chalks them up to not worth their time and effort to prosecute such as in California, theft offenses where the value of the stolen property is $950 or less are generally classified as a misdemeanor, not automatically making them immune to prosecution. This is due to Proposition 47, passed by California voters in 2014, which reclassified certain non-violent felonies, including theft of property valued at $950 or less, as misdemeanors. I realize your situation is significantly higher value, unfortunately a similar mentality is applied and the thugs know it and take advantage of it.


Jul 02, 2025 at 08:58 PM
satquest
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p.1 #12 · Stolen Gear, Venmo Scam, and Adorama — My Ongoing Experience


Have you thought of NYC Small Claims Court?
Pros
Up to $10k
You can represent yourself
You seem to have documentation that you notified Adorama of the stolen goods
You have a police report
Adorama has deep pockets and probably insurance

Cons
You have to travel to NYC to go to court

Worth considering



Jul 06, 2025 at 09:33 AM
thanhdatleca
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p.1 #13 · Stolen Gear, Venmo Scam, and Adorama — My Ongoing Experience


I have considered filing a claim with NYC Small Claims Court, but I was hoping to resolve this calmly and amicably. Unfortunately, given how this has played out, I’ll be pursuing action through their liability insurance carrier.

It’s unacceptable that they stayed silent, sold stolen gear behind my back after I clearly informed them of the situation, and did nothing even after admitting the Leica was sold, fully aware it’s on the blacklist and leaving their buyer exposed.

I’ll make the trip to New York. I won’t let them get away with this.



Jul 06, 2025 at 09:58 AM
DavidZvi
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p.1 #14 · Stolen Gear, Venmo Scam, and Adorama — My Ongoing Experience


Sadly, I had a similar experience. It was $5,800 worth of Sony gear, and I found it on a Facebook listing in NYC. Yes, I matched the serial numbers.

Reports filed:
The police department where I handed over the gear.
The police department where I live.
FBI - venmo = wirefraud
NYPD notified by local PD

FB chats, phone call logs, etc, all provided.

I "sold" the gear back in November, and the chargeback came on Thanksgiving Day. It's gone nowhere.




Jul 14, 2025 at 09:11 AM







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