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Archive 2013 · Nikon Warranty Saga - B&H Preorder

  
 
tdong
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p.2 #1 · Nikon Warranty Saga - B&H Preorder


same here with me on Nikon Canada. left focus their answer impact damage after two months. I ask them to show me the damage. They said it is very light damage and will fix it out of good faint. I wrote a lengthy letter to Nikon office with proof from all over the web and test images. The tech guy have to call me back that the camera is not impact damage. Never in my life I would preorder anything ever again.


May 28, 2013 at 07:50 AM
henryp
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p.2 #2 · Nikon Warranty Saga - B&H Preorder


Or, maybe Nikon USA is closed every time B&H tries to contact them. :-)


May 28, 2013 at 10:08 AM
corndog
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p.2 #3 · Nikon Warranty Saga - B&H Preorder


Touche!


May 28, 2013 at 12:06 PM
M635_Guy
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p.2 #4 · Nikon Warranty Saga - B&H Preorder


corndog wrote:
Unless someone knows what percentage of Nikon sales that B&H accounts for, it's tough to answer. Or, maybe B&H is closed every time Nikon tries to contact them.


It really doesn't - retailers like B&H have too many vendors to have to get involved in disputes between the user and the manufacturer in almost any case beyond providing accurate info.

It would be nice, but it would be expensive on the part of B&H, and probably not give much in the way of results.

That said, I'm pretty disappointed in Nikon for their direction in warranty support, especially as it related to the D800.



May 28, 2013 at 11:19 PM
corndog
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p.2 #5 · Nikon Warranty Saga - B&H Preorder


Apologies, I was under the impression we were talking about 'pull' based on sales volume.


May 28, 2013 at 11:24 PM
henryp
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p.2 #6 · Nikon Warranty Saga - B&H Preorder


M635_Guy wrote:
It really doesn't - retailers like B&H have too many vendors to have to get involved in disputes between the user and the manufacturer in almost any case beyond providing accurate info.

It would be nice, but it would be expensive on the part of B&H, and probably not give much in the way of results.


We will reach out to a vendor or US distributor on behalf of a customer almost any time we're asked. From prior experience I know some efforts are more likely to be fruitful than others.

Henry Posner
[email protected]
B&H Photo-Video



May 29, 2013 at 09:38 AM
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