Steve Tinetti wrote:
Here is how I feel about CPS. Every time I send my equipment in for service, there is a team of professionals sitting around with one purpose in life - to provide service for me and only me. To them, I am the only customer on the planet. Once a year when they receive my package, they are elated that finally they have something to do and they waste no time getting it handled. Within an hour of my package arriving, I had 4 emails (one for each camera) with status and cost updates (two free cleanings, two charge), as well as expected turn around time, which was 3 days, but is never more than one day in the shop.
When one of my cameras is found to require a new circuit board which exceeded the initial estimate, I received a call from the rep who was very nice and explained everything to me before taking payment, which of course included my 30% discount. I received all four cameras back two days later via overnight FedEx. That's red carpet service!
As a professional, I want one thing - peace of mind. Never mind the cost, which is the best deal deal going; CPS gives me peace of mind and that is all that matters. ...Show more →
