p.2 #1 · Teamsters Warn Photographers of Canon's Bad Focus on Customer Service
Last time I checked I had the ability to spend my money for goods and services as I saw fit. Canon has the right to try different models for staying competitive in a free market. How they choose to run their operation is no concern of the unions other than to further their own selfish socialistic views. I vote with my wallet and if this upsets me in the future with difficult or delayed repairs I may spend my money elsewhere - THE AMERICAN WAY
p.2 #2 · Teamsters Warn Photographers of Canon's Bad Focus on Customer Service
skibum5 wrote:
Also easy to forget what working conditions were like before the first unions and why they were originally formed.
Yeah it's the same all over the world, Union bashing is a favourite pastime by numnut assholes that take what they have for granted and think it just magically turned out like that.
And no I'm not in a union and never have been.
It's simply appalling what companies are allowed to get away with. In Australia Toyota used to deny warranty claims if the car was not serviced by them. Luckily it was taken to court and thrown out and you have every right to get your car serviced by third parties. Canon and Nikon's actions are reprehensible, just like their action on MAP.
p.2 #4 · Teamsters Warn Photographers of Canon's Bad Focus on Customer Service
The country seemed to be doing pretty well when membership was at it's highest, but I'm sure there's no correlation.
Also easy to forget what working conditions were like before the first unions and why they were originally formed.
+1 on both of these comments. The average American is totally ignorant of history and apparently doesn't realize that the workplace advantages enjoyed today by most working men and women came about through decades of reforms fought for by organized labor.
p.2 #5 · Teamsters Warn Photographers of Canon's Bad Focus on Customer Service
John Shultz wrote:
...I vote with my wallet and if this upsets me in the future with difficult or delayed repairs I may spend my money elsewhere - THE AMERICAN WAY
Is that to say that the Russians, the Japanese, the Poles, the Bolivians, the Lao, the Congolese, the Manx...they are are also following the AMERICAN WAY when they too shut their wallet or cross-cultural equivalent?
p.2 #6 · Teamsters Warn Photographers of Canon's Bad Focus on Customer Service
sirimiri wrote:
Is that to say that the Russians, the Japanese, the Poles, the Bolivians, the Lao, the Congolese, the Manx...they are are also following the AMERICAN WAY when they too shut their wallet or cross-cultural equivalent?
Well in a sense, yes. They employ economic freedoms and modes of doing business that were in part first seen in the U.S. hundreds of years prior. Communist Russians, Imperial Japanese, Bolivia's militaristic corrupt governments of the 60s and 70s...all of them have rightly moved to more capitalistic economies (Well maybe not Bolivia so much, not sure how they repair their cameras down there, but when I visited last year it was borderline 3rd world). Of course they might have some variations and other BS laws in place to restrict free markets as we do in the States. Nobody is perfect
p.2 #7 · Teamsters Warn Photographers of Canon's Bad Focus on Customer Service
jcolwell wrote:
Thanks for saying what I didn't.
+1.
One may argue with specifics of how unions are run, or the actions of a specific union-- but the basic idea of having an organization to represent labor is wise. And that's all a union, in the generic term, is.
Thank unions, in part, for the 8-hr workday, laws prohibiting child labor, protections for injuries and against sexual/physical assault on the job, etc.
One may be an ardent capitalist and still believe that formal organization of the lower-end workers at a company is a wise thing.
In this case, if unions want to publicize the action taken by Canon-- in order to warn customers (at the benefit of those in the union) of something that may be mutually damaging-- great. This merely puts more information out there for knowledgeable consumers to act on. It doesn't force anyone's hand... unlike, say, what Canon may be doing here.
p.2 #8 · Teamsters Warn Photographers of Canon's Bad Focus on Customer Service
EB-1 wrote:
Nikon also destroyed the independent repair shops recently by not selling them parts. Basically you have to send the product to the manufacturer for sercvice, which is very pricey for some minor repairs.EBH
p.2 #9 · Teamsters Warn Photographers of Canon's Bad Focus on Customer Service
jcolwell wrote:
How about; "No, we won't send you those parts", or, "No, we can't certify that's an acceptable warranty repair unless you have this test equipment - BTW, you can't have this test equipment". Get the idea?
My brother-in-law does his own oil & filter changes. Several years ago I was visiting in my then-new car and mentioned I needed an oil/filter change too since he was doing his. He obliged. A month later on an unrelated issue I had the car at the dealership where I was sternly warned about jeopardizing my warranty with another brand filter.
p.2 #12 · Teamsters Warn Photographers of Canon's Bad Focus on Customer Service
I have gone 1/2 back to film and it's made me love photography again.
StillFingerz wrote:
How about we all just go back to film?
There are still a few EOD3s and 1Vs hanging around, and there still is film available, just a thought
p.2 #13 · Teamsters Warn Photographers of Canon's Bad Focus on Customer Service
Huh, my sister is part of a union and she's constantly frustrated by it (that whole not being able to fire people who blatantly suck at their jobs which leads to hurting others...in this case students). I think he's spoken like a tax payer. You should see what the unions have done to California. Yes, they had a time and a place but they should not be nearly as powerful as they currently are.
timbop wrote:
spoken like an idiot who has never been screwed by his employer.
Canon is trying to make up margins by squeezing wherever they can.
p.2 #15 · Teamsters Warn Photographers of Canon's Bad Focus on Customer Service
henryp wrote:
month later on an unrelated issue I had the car at the dealership where I was sternly warned about jeopardizing my warranty with another brand filter.
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This is almost always merely the dealer's attempt to intimidate you. The Magnusson-Moss act prohibits "tie-in" sales with few exceptions. One exception is when the manufacturer can demonstrate "to the satisfaction of the FTC" that the product will not work properly without a specific product. You can see a description of the act here.
p.2 #17 · Teamsters Warn Photographers of Canon's Bad Focus on Customer Service
mclldavidson wrote:
It was a broad statement but overall unions are out of control and touch with reality, imo.
You wouldn't happen to like to elaborate on this? In the US we have seen the decline of the middle class (actually all classes except the rich) as well as the decline of unions (who I don't always agree with, but it is indeed up to the membership to keep the union relevant). The unions have and still do provide wage/safety/benefit fairness to the workers (including those not in a union)! I mean, are you really going to trust management to do what is right?
It appears that Canon is joining the ranks of the "Greedy Ba$tare$". YMMV
p.2 #18 · Teamsters Warn Photographers of Canon's Bad Focus on Customer Service
If I recall, nikon still has authorized service centers that are independently owned. Like Authorized Photo Service in IL. I have always sent my stuff to them. But it sounds like Canon is making you send it to one of their factory service centers, so there will only be 2 or 3 that do the repair work, and they are all run by canon. I don't think it's wrong to force people to do that for warranty work, but for all repairs Crazy. That would be like ford refusing to sell parts to independent mechanics and forcing people to go to a dealership to make sure the repair is done properly. We all know how the pricing at dealerships is.
p.2 #19 · Teamsters Warn Photographers of Canon's Bad Focus on Customer Service
Big business is trying out the Apple business model, given Apple's revenue/success...why wouldn't they...the consumer base mostly just want's easy, at any price...it's that disposable mindset, toss it in the dumpster/bin if it breaks and just get another...a sad comment on society!
p.2 #20 · Teamsters Warn Photographers of Canon's Bad Focus on Customer Service
henryp wrote:
My brother-in-law does his own oil & filter changes. Several years ago I was visiting in my then-new car and mentioned I needed an oil/filter change too since he was doing his. He obliged. A month later on an unrelated issue I had the car at the dealership where I was sternly warned about jeopardizing my warranty with another brand filter.
Scare tactics. I do my own oil change and went to dealerships and had no problem. I've installed other modifications to my car and no one said a problem. That's like saying, if you put aftermarket rims or tires you didn't get from dealership that you jeopardize your warranty on the shocks/springs.
Crazy. That would be like ford refusing to sell parts to independent mechanics and forcing people to go to a dealership to make sure the repair is done properly. We all know how the pricing at dealerships is.