Actually, Helen, my issue wasn\'t in regard to prints, but a vertical grip I bought for the 5d Mark II. I\'m in Hong Kong at the moment and will pick one up here for use. I\'ve been informed by my office that the grip came in today, which I will return to Adorama when I get back to Los Angeles.
My bone of contention was that there was no attempt by Adorama to get me the product by use of the shipping method I had paid for. Instead, after I had informed Adorama about their potential error, they simply sent me an email the next day informing me that my order had been shipped UPS Ground and that I was going to be credited for the shipping charge I had paid for. Even if my order had already been shipped, there should have been some attempt to accommodate me by sending another grip via rush and allowing me to return the one that arrived at a later date. My email requesting such action was ignored. I realize that all company\'s make mistakes, and I allow for that - but it\'s how you resolve these issues that keeps customers coming back.
Jan 02, 2009 at 09:37 PM
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