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Just an update from Paul on the Vagabond Mini. Most of you probably already knew about this or knew it was coming...
Dear Vagabond Mini Lithium Customers,
We have done everything possible to meet our anticipated shipping schedule for the Vagabond Mini Lithium systems, but we have unfortunately encountered a delay at the very last minute that is beyond our control. We have all of the inverters and casing components in house and were awaiting arrival of the lithium batteries when we learned that they were being held for international inspection. They are not expected to clear customs until mid-January.
At our expense, we are upgrading to the fastest possible shipping option to get the batteries here quickly once the inspections are complete. We will begin assembling systems as soon as the batteries arrive, perform our final tests and quality control checks, and be prepared to ship orders as quickly as we can. We anticipate shipment to begin in late January. At that time, we will be sending you an e-mail to let you know that your order is ready and that your credit card will be charged.
We apologize for this unexpected delay and will continue to do everything within our power to get your system to you quickly. If you have any questions, please contact our Customer Service team Toll Free at 1-800-443-5542. This week, we're here Tuesday (Dec. 28) through Thursday (Dec. 30), from 9:00am to 5:00pm, CST. We'll be back for our regular business hours (Monday through Friday, 9:00am to 5:00pm, CST) on January 3, 2011.
Thank you,
The Customer Service Team
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