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Archive 2010 · Vietnam Canon Service
  
 
tukhang
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p.1 #1 · p.1 #1 · Vietnam Canon Service


During my trip, I have visited Canon Service Center (Le Bao Minh) in Ho Chi Minh City to clean and check up my 5D, because it was kind of dirty due to the bad pollution in this country. The sensor also had some issue with dust. I was a little bit afraid of the quality, But...

Ok, I left my 5D on Tuesday afternoon, and picked up the nextday (today.) I was surprised, the service was really good, they told me two screws lacked but those are replaced for me free and cleaned everything plus the sensor and focus screen.

The price was stunning, it was about 200,000 VND, about 10 Dollar in US.
Much much cheaper but fast and very professional. One of the best thing to remember through this trip!



Jun 08, 2010 at 01:09 PM
John Tran
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p.1 #2 · p.1 #2 · Vietnam Canon Service


Wow, that is dirt cheap. I hope the technicians had propered trainning. I might take a trip to VN someday...


Jun 08, 2010 at 10:19 PM
Sam tran
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p.1 #3 · p.1 #3 · Vietnam Canon Service


Hey dude, while you're still there , ask them where to get the Leica's EOS adapter, I heard that they can build/copy from a Chinese version real cheap too (less than $15 USA).
Can they calibrate lens also and how much?

Sam



Jun 08, 2010 at 10:28 PM
davchau11
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p.1 #4 · p.1 #4 · Vietnam Canon Service


If you travel to VN for Canon Service, you can consider the service cost as $10 (service) + $1200 (ticket)


Jun 08, 2010 at 10:42 PM
jojosung
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p.1 #5 · p.1 #5 · Vietnam Canon Service


from my experience, not with Canon Vietnam, but same neighborhood..

my experience is with Canon Thailand..

Keep in mind, this is service center run by Canon Company.

Parts cost the same as Canon USA.
However, the beauty is
Cleaning is also about $15
Caribation is also $15
Othe works, labor rate much cheaper than US.

Turn around time, about 2 days, but can be rush upon request.
Problems, or not happy, you get to talk to the technician who service your lens, and explain the problem to them again until you are happy



Jun 09, 2010 at 01:05 AM
tukhang
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p.1 #6 · p.1 #6 · Vietnam Canon Service


Haha. I think getting a Leica-EOS Adapter is nice but I dont think I can afford Leica's lenses.


Jun 09, 2010 at 05:27 AM
fazz33
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p.1 #7 · p.1 #7 · Vietnam Canon Service


Hahaha, you see you need to offset the service cost buy bringing in as many things to service as possible. Until the money saved by service there is greater than the cost to do it in North America.


Jun 09, 2010 at 05:34 AM
John Tran
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p.1 #8 · p.1 #8 · Vietnam Canon Service


My friend said third word countries are very good at copying and swaping stuffs. They can put the old stuff to your camera without notice it. When you are back in the US, it is too late. My friend also said the food there is cheap but be careful because it not healthy, like the soup noodle called "pho", the restaurant in Vietnam now they mixed beef and "RAT" meat for the broth. The vermicelli was mixed with some sort of chemical similar to bleach to make the vermicelli look white. Scarry huh....


Jun 09, 2010 at 04:43 PM
carlsbadbum
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p.1 #9 · p.1 #9 · Vietnam Canon Service


You get what you pay for.

What about McDonald's in VN? Rat burger?




Jun 09, 2010 at 07:23 PM
tukhang
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p.1 #10 · p.1 #10 · Vietnam Canon Service


Lol. I personally spent a lot of time here, and I haven't experienced any of that. Of course, there are some negativity and hatred around...
They dont have McDonald here, but the Pizza Hut is better in quality and variety.

And the store is of Canon, so I dont think they would do that unless they want to get fired.

We're all human!



Jun 10, 2010 at 09:30 AM
Sam tran
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p.1 #11 · p.1 #11 · Vietnam Canon Service


My friend said third word countries are very good at copying and swaping stuffs. They can put the old stuff to your camera without notice it. ....
It might be true for some unknown shop, but less likely happened to CPS shop anywhere in the world, unless some stupid/brain dead employee wanting to get fire for a small profit.

I've been back there 6 times, last time was Nov. 2009 for 2 months, and traveled up & down from North to South, eating all kind of street foods, luxury restaurants, etc... and never have any problem. It could be my best lucky stars, as well as my wife too. However, we had been food poison here at the good USA quite a few times since 2006, again with my lucky star, nothing serious like several other customers end up in hospital and died. There is no safe place on earth, it's just your lucky star or what I called "karma".

BTW, have you try KFC on Nguyen Van Troi street - eh, Tukhang?
Please post the address of the shop so I can stop by next time if my Canon body/lens needs a service. Thanks

Sam



Jun 10, 2010 at 04:24 PM
cathpah
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p.1 #12 · p.1 #12 · Vietnam Canon Service


carlsbadbum wrote:
You get what you pay for.

What about McDonald's in VN? Rat burger?



ha! haven't travelled much, have you? I never cease to be impressed by the incredibly difference between mcdonald's in the US (dirty, old, no one cares, pimply-faced kids, etc.) vs other places in the world (clean, everyone is proud to work there, free internet, better food, etc). I wouldn't dare go to a mcdonalds in the US, but the ones overseas seem much more tolerable.


okay....back on track. I too have been surprised/impressed by Canon's service centers throughout SE Asia. I bought my 1Dmk3 in Thailand right when they were first coming out, and mine had an issue. Canon Thailand had me meet with the president of their office, fed me lunch while I waited, and found a new replacement the next day when it was clear they wouldn't be able to fix it. (this was back when 1d3's were WAY too hard to come by)

I've also been to Canon Singapore, where they are also very nice and very speedy (had my 5d's sensor cleaned while I was at lunch). When I (unknowingly) mentioned that I knew the top dog at Canon Thailand, I got the full royal treatment....and that was after they already fixed everything.






Jun 11, 2010 at 02:15 PM
Lars Johnsson
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p.1 #13 · p.1 #13 · Vietnam Canon Service


jojosung wrote:
from my experience, not with Canon Vietnam, but same neighborhood..

my experience is with Canon Thailand..

Keep in mind, this is service center run by Canon Company.

Parts cost the same as Canon USA.
However, the beauty is
Cleaning is also about $15
Caribation is also $15
Othe works, labor rate much cheaper than US.

Turn around time, about 2 days, but can be rush upon request.
Problems, or not happy, you get to talk to the technician who service your lens, and explain the problem to them again until you are happy


I also love Canon Bangkok.
Free cleaning every time
Free calibration and checking
1 day turn around time nearly every time after a repair
Lending me 1 series bodies even if they don't have to do it.
Daily sms or e-mail updates on the repair if longer than 1 day turn around





Jun 11, 2010 at 04:35 PM
jojosung
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p.1 #14 · p.1 #14 · Vietnam Canon Service


Lars, are you CPS? They ask me that question once, which I responded "no".

I get free cleaning on certain items.. but not sure how they determine it, figure it's good will gesture.

Liek say I bring in 3 lenses, and 1 body, they might charge for two, and the other two are free.

Never been offer a loaner yet.. may be I should make some noise

Still the service is top notch.

PS - my experience is Canon BKK (main office) not the MBK one.



Jun 11, 2010 at 07:08 PM
Lars Johnsson
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p.1 #15 · p.1 #15 · Vietnam Canon Service


I am CPS member. But I'm CPS in Europe so they don't have to honor it if they don't like. but they are very helpfull and good.
Canon Bangkok only have one real office for camera/lenses. And that is close to the Chong Nonsi skytrain station



Jun 11, 2010 at 07:35 PM





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