p.2 #1 · Beware of Poor Service from Adorama Prints
Michael Nelson wrote:
I've tried to do business with Adorama twice. Both times it was quite frustrating, and they mishandled the orders.
I won't try a third time. B&H has the same stuff, same prices, and is a real pleasure to deal with.
I apologize that you didn't receive the standard of customer care that you should have done. If you check our feedback at http://www.resellerratings.com/store/Adorama you will see that while our current lifetime rating is only 8.3, over the past 6 months this has climbed to 9.13, reflecting the recent additional investment in customer care and service delivery.
If you would like to contact me directly [email protected] with the order numbers which relate to the problems you describe, I would be delighted to investigate what went wrong, and why.
Sincerely
Helen Oster
Adorama Camera Customer Service Ambassador
p.2 #2 · Beware of Poor Service from Adorama Prints
Actually, Helen, my issue wasn't in regard to prints, but a vertical grip I bought for the 5d Mark II. I'm in Hong Kong at the moment and will pick one up here for use. I've been informed by my office that the grip came in today, which I will return to Adorama when I get back to Los Angeles.
My bone of contention was that there was no attempt by Adorama to get me the product by use of the shipping method I had paid for. Instead, after I had informed Adorama about their potential error, they simply sent me an email the next day informing me that my order had been shipped UPS Ground and that I was going to be credited for the shipping charge I had paid for. Even if my order had already been shipped, there should have been some attempt to accommodate me by sending another grip via rush and allowing me to return the one that arrived at a later date. My email requesting such action was ignored. I realize that all companies make mistakes, and I allow for that - but it's how you resolve these issues that keeps customers coming back.
p.2 #3 · Beware of Poor Service from Adorama Prints
Deezie wrote:
Actually, Helen, my issue wasn't in regard to prints, but a vertical grip I bought for the 5d Mark II. I'm in Hong Kong at the moment and will pick one up here for use. I've been informed by my office that the grip came in today, which I will return to Adorama when I get back to Los Angeles.
My bone of contention was that there was no attempt by Adorama to get me the product by use of the shipping method I had paid for. Instead, after I had informed Adorama about their potential error, they simply sent me an email the next day informing me that my order had been shipped UPS Ground and that I was going to be credited for the shipping charge I had paid for. Even if my order had already been shipped, there should have been some attempt to accommodate me by sending another grip via rush and allowing me to return the one that arrived at a later date. My email requesting such action was ignored. I realize that all company's make mistakes, and I allow for that - but it's how you resolve these issues that keeps customers coming back....Show more →
Deezie
I agree with you and do want to apologize that you did not receive the level of service that you (quite rightly) could have expected from Adorama - our procedure in this situation should have been exactly as you describe.
We should indeed have rushed you a replacement, but at present, I am unable to explain how or why this did not happen in your case.
If you would like to contact me directly, with your order number, I will investigate immediately why this did not happen, and whether we need to initiate any alternative procedures to ensure that this does not happen again in the future.
Sincerely
Helen Oster
Adorama Camera Customer Service Ambassador [email protected]
p.2 #5 · Beware of Poor Service from Adorama Prints
Jeff wrote:
I recently placed a couple of orders during their '16x20 $5 Special', and apparently they were inundated with orders. My order was thus a bit delayed (which they advised me of), but they were properly packaged, and arrived looking quite good. I got an e-mail from customer service apologizing for the delays, and considering it's the Holidays, I'd cut them some slack. But, I wasn't under a time crunch for gifts.
It's kind of hard to argue about a $5 16x20, and I'm sure they will refund your money or give you a replacement print if you give them the chance to get back to you. Seems to me having the charge reversed on your credit card is a bit extreme, given it was only $5 (I'm assuming it was a 'sale' transaction).
Happy Holidays,
-Jeff
PS: Also, for what it's worth, I find it inconceivable (based upon my shipment) that one single print could have 'fallen out' of the shipping box. It's more likely that it was never in the box when shipped....Show more →
I ordered the "$4.95 16 x 20" print also and there was a delay due to the high demand. Adorama sent an email explaining the delay. The print arrived and it looked good. I ordered another one at the regular price after the special ended and that arrived promptly and was in good condition. So no complaints from me.
