MSC wrote:
This is the kind of fanboy stuff that is just stupid. Which means not having the ability or desire to objectively review a product. I'm sitting here right now with a LowePro Toploader 65 AW and a TT Holter bag. In every way, the LowePro is a better product hands down. The nylon is thicker, the stiches are done with a heavier thread, the metal loops where the shoulder straps attaches is thicker, the zippers are identical, the padding on the LowePro is def thicker and would protect better, the shoulder strap is wider and the nylon thicker, the pad is more heavy duty, the clips are heavier, etc.
Now, you may not like these attributes. Maybe the thinner material of the TT is more to your liking, fine, whatever...that is an opinion that is certainly valid. I have preferences too, and they tend to be toward the product that protects better, which is LowePro. In most cases, not all, which is why I have some Kenesis and some TT products too...because there are times when a lighter, less bulky product is called for. But to say that the LowePro stuff is not well made is a fanboy statement and not based in reality.
Penn Camera in DC here sells both lines in the stores. You can go look at the products side by side as I am doing now. NO objective person can say the TT is better made than LowePro.
I also had an Airport Security. I had it when I owned a LowePro AW Road Runner. I did this based on the rave reviews I heard here on FM. No way on god's green earth was the TT roller better or even the same as the LowePro roller. It had thinner sides, worse zippers, cheaper wheels, and a floppy handle compared to the LowePro roller I have. I returned the TT product.
Sorry, but I'm not buying the fanboy stuff going goo-goo and gaa-gaa over TT, it does not wash. 'So there.' ...as my youngest likes to say. Or as my wife might say..."feel better now?' ...Show more →
they are both related in their "designer" lineage
Doug Murdoch
Designer/President
Most recently served as VP of Design and Production for Lowepro USA, from 2002-2003. Previously Murdoch was a part owner with Daymen Photo Marketing (the owner of Lowepro) of Fluxion, Inc.. Fluxion was responsible for Lowepro's product designs during this time period, where Murdoch was considered to be the lead designer from 1992-2001.
Mike Sturm
Designer
Former designer for Lowepro and Fluxion, for five years (1997-2002), Mike is an expert sample maker, specializing in cases and backpacks for photographers. He was the primary designer and sample maker for the Lowepro’s award-winning DryZone 200 Backpack.
lol fanboyism for bags, now i've seen it all. Just when i thought the Nikon Vs. Canon subject is getting old, we have ThinkTank vs. Lowepro. I bet the $200 ThinkTank bag makes you a better and more professional photographer too!
Anywho, OP, just call them like everyone else has mentioned and send it out ;-)
Michael Nelson wrote:
Glad I have ThinkTank stuff instead of Lowepro.
Almost a decade of rough travel with Lowepro == no problems with equipment.
First trip with a Think Tank bag == broken filter on brand new 400 lens.
Hmmm.
To come back to topic - my experience with Lowepro's customer service has been stellar - exemplary, even. Email them, describe the problem and they'll come up with a very reasonable and fair fix for you.
Vandit (who still likes quite a few TT products, incidentally).
Or as my wife might say..."feel better now?' 
