To finish my earlier post,bought a used teleconverter,wasn't the right mount,used tape not only outside but inside for a cap on one end,condition was nowhere near as described.Took 10 days after they rec'd it to get a refund credit to my paypal account.Initially I couldn't get any response from customer service until Helen Oster saw my post.She was professional and apologetic.Something I can't say at all for the guy I talked to on the phone (I won't use his name) from the used department. He was far from apologetic,if not rude.I probably sent atleast a dozen emails to resolve something that I felt was quite simple.Adorama needs a bunch more like Helen Oster and some pink slips for a few others.
waynemac wrote:
To finish my earlier post,bought a used teleconverter,wasn't the right mount,used tape not only outside but inside for a cap on one end,condition was nowhere near as described.Took 10 days after they rec'd it to get a refund credit to my paypal account.Initially I couldn't get any response from customer service until Helen Oster saw my post.She was professional and apologetic.Something I can't say at all for the guy I talked to on the phone (I won't use his name) from the used department. He was far from apologetic,if not rude.I probably sent atleast a dozen emails to resolve something that I felt was quite simple.Adorama needs a bunch more like Helen Oster and some pink slips for a few others....Show more →
Wayne
Thank you for your lovely posting, but you know, it's all team work; you were generous enough to give me another chance to help you - even though you hadn't had the best experience with Adorama - and after a couple of gentle suggestions from me, the used department did come through.
I am just so pleased that (eventually) the team at Adorama was able to get this right for you.
Please do keep a note ofmy direct contact details: [email protected], in case I can be of any help to you in the future.
Best wishes
Helen Oster
Adorama Camera Customer Service Ambassador
I bought my 1st digital SLR from Adorama (Fred I believe) about 6 months back. it was a used 20d, I also bought a used Tamron 28-75. the 20D was supposd to be in good-fair condition; it arrived in excellent conditon. far better than expected. the Tamron was a super sharp copy and very clean as well. I've purchased several other lenses, muslin backdrop and more from Adorama. every order has been shipped within 24 hours and delivered by, or sooner than promised. only mishap I had was with a cheap reflector stand/arm kit that arrived damged. it was obviously UPS's fault by the damaged box and outter packing box. since the piece was under x amount, they refunded my credit card (took about 2 weeks) all with little hassle (did have 2 make 2 phone calls to check on the UPS claim with Adorama). overall I've been super happy with Adorama. I do also buy from B&H, but typically look at adorama first. (I do like that B&H is closed on Shabbat)
