Bebe56
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 p.1 #11 · Adorama's Customer Service | |
I buy from both, Adorama AND B&H.
'til a few years ago they were within walking distance (B&H was on 17th Street - before they moved on 34th, humongous store) i did prefer Adorama just because their customer service. It had this ma and pa store feeling, you can talk to the sales person and get their opinion or suggestion about a product - never being pushed to buy something. More than one time i bought something else than what i had in mind (and cheaper, which i guess was not in the best interest of the store) and not once i regret it. They'll take their time to demo and explain the product AND showing the differences with other brands. Prices are similar, or a bit less, with B&H, never higher.
Gosh, i miss that store  Now they're going through a major renovation, i see, i understand things are not quite the way they're suppose to be, but i hope they'll get back to normal soon.
B&H was always more business oriented, nevertheless it has knowledgeable staff (wihthin their department, if you ask the counter guy which monopod will be better for this body they'll send you to the tripods area) and VERY well organized. As long as you know exactly what you want, you're in and out in no time! (again, it's a huge store, maybe more than 100 sales persons, 1 dozen or so cashiers and an army or helpers). There is a no hassle return/refund policy (within 15 days), never had a problem. I just wish they'll expand their used department, i visit that one almost daily - forget about eBay, Craigslist, etc, B&H beats them hands down, and, if you don't like it, you can return it, no questions asked!
I have no experience buying from their web site - it just doesn't make sense for me, but, in theory, they should be the same...
Now, big $ items i buy mostly from Amazon (hey, i live in NY, paying those taxes hurts ).
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