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Archive 2005 · Adorama, As Bad As Resellerratings Makes It Out To Be

strausshouse
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p.1 #1 · p.1 #1 · Adorama, As Bad As Resellerratings Makes It Out To Be

Ok, anyone bought from adorama.com? Resellerratings.com has it rated at a 4.41/10. Anyone have experince buying from them?

Aug 23, 2005 at 09:21 PM

CallaLilly81
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p.1 #2 · p.1 #2 · Adorama, As Bad As Resellerratings Makes It Out To Be

I bought both a lens and some film. The lens arrived quickly... no problems. The film took about 2 weeks... which made me angry b/c I paid for it to arrive quickly.

Aug 23, 2005 at 09:54 PM

PShizzy
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p.1 #3 · p.1 #3 · Adorama, As Bad As Resellerratings Makes It Out To Be

I've had ok luck with them, 3 times I've bought grey market, and 3 times I've gotten US versions of the lenses, but twice had the dreaded phone call trying to upsell me, and that delayed my purchase.

Max

Aug 23, 2005 at 10:00 PM

j.curtis
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p.1 #4 · p.1 #4 · Adorama, As Bad As Resellerratings Makes It Out To Be

I find Adorama a little on the slow side. Customer service, not poor, but stereotypical New Yorker rude.

I now pretty much rely on B&H.

Aug 23, 2005 at 10:53 PM

PShizzy
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p.1 #5 · p.1 #5 · Adorama, As Bad As Resellerratings Makes It Out To Be

I wouldn't call it rude, I'd call it without tact. To me, it feels like home again when I call those guys. Of course that could be cause I was born and raised in NY for 23 years

Max

Aug 23, 2005 at 11:28 PM

blake
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p.1 #6 · p.1 #6 · Adorama, As Bad As Resellerratings Makes It Out To Be

I've had excellent service with no problems for 15 years, though usually will try B and H first.

Aug 24, 2005 at 12:43 AM

falco
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p.1 #7 · p.1 #7 · Adorama, As Bad As Resellerratings Makes It Out To Be

I have only ordered from them once, and it was only a monopod, but the whole experience was not a good one. I ordered the monopod, they took longer than normal to process the order and get it out. The actually shipping time was very good, but I recieved the wrong product. I then sent it back, and they needed 10 days to process the order before they could send me out a new monopod.
When they sent it out the second time it arrived over 2 weeks later and was yet again the wrong one. I decided this time just to keep it, because I was tired of dealing with the hassle.
I would much rather order from B&H anyday though.

Aug 24, 2005 at 12:56 AM

Doodles
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p.1 #8 · p.1 #8 · Adorama, As Bad As Resellerratings Makes It Out To Be

I once ordered an EF2x from them and was sent a 15mm fisheye. Typical example of wrong shelf...

Aug 24, 2005 at 01:31 AM

j.curtis
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p.1 #9 · p.1 #9 · Adorama, As Bad As Resellerratings Makes It Out To Be

I didn't tell you the best part. I ordered something small, can't remember. I reiceved 2 lieca cameras and lens'. I figured about $11,000. OOPS!

I did return it.

Aug 24, 2005 at 08:09 AM

hugh
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p.1 #10 · p.1 #10 · Adorama, As Bad As Resellerratings Makes It Out To Be

I must be very lucky. I've used them exclusively since B&H stopped shipping to any address except the billing address. I've never had a problem or a mistake, and everything has arrived quickly. Of course, now I've jinxed myself

.

hugh

Aug 24, 2005 at 09:13 AM

ballport
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p.1 #11 · p.1 #11 · Adorama, As Bad As Resellerratings Makes It Out To Be

j.curtis wrote:
I find Adorama a little on the slow side. Customer service, not poor, but stereotypical New Yorker rude.

I now pretty much rely on B&H.

This is pretty much what I've experienced. Going forward I'm planning on using B&H for most things.

The only reason I'll keep using Adorama is that they have cheap (price not quality) house brand stuff that is occasionally worth it. I just got a really good lighting bracket from them for about 50% of what a name brand would have cost me. For items like that I'll gladly wait the Adorama week to save the money.

Aug 24, 2005 at 09:41 AM

markwarta
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p.1 #12 · p.1 #12 · Adorama, As Bad As Resellerratings Makes It Out To Be

I have tried to use them over the years along with B and H, Calumet and others. They are the rudest, most unprofessional place I have ever dealt with.

Mark

Aug 24, 2005 at 10:01 AM

impact_imaging
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p.1 #13 · p.1 #13 · Adorama, As Bad As Resellerratings Makes It Out To Be

I must have good luck because I have placed about 20 orders with them and everytime I've had a good experience. Sometimes it taken them up to 48 hours to process the order but never with priority shipping. I like B&H as well but they seem to be a little higher priced.

Aug 24, 2005 at 10:44 AM

hir0
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p.1 #14 · p.1 #14 · Adorama, As Bad As Resellerratings Makes It Out To Be

i've had good experience with adorama. they delivered quickly with no problems. i've always ordered via their website and not by phone and never received a phone call. it's normally a toss up for me whether i buy from adorama, b&h, or KEH. all depends on what i'm ordering and who's got the best price with shipping.

Aug 24, 2005 at 11:13 AM

cam2u
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p.1 #15 · p.1 #15 · Adorama, As Bad As Resellerratings Makes It Out To Be

I've purchased two lenses and some smaller gear from them- two separate orders. When all I was buying was a Compact Flash Card and some filters I never had to speak with them- item arrived within the time they said and it was what I ordered, so no complaint.

My only issue is when you order something they can try and upsell you on- like lenses or cameras. I ordered online and almost immediately received an email saying, "We need to talk to you about your order....". It was a way to get me to call them back so they could try and upsell me filters I don't need (already had). Slightly pushy, but once he realized I wasn't buying, immediatley wanted off the phone with me.

New York Rude seems to fit the best. Reminds me of talking to some of my family that lives on Long Island!

I always get what I order, but would prefer to not get the sales push. B&H also uses this tactic but for some reason they seem slightly more professional about it. Oh, and they didn't try and hurry me off the phone when I said no!

Aug 24, 2005 at 11:19 AM

rprouty
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p.1 #16 · p.1 #16 · Adorama, As Bad As Resellerratings Makes It Out To Be

I had good luck with Adorama..shipping a little slow

B&H is good
Canoga in Ca is good
Allen's Camera in Pa is always my first choice..friendly, knowledgeable, beat B&H price on my 300 f/2.8 by $50.00 and was $500.00 cheaper on my 1DsMII when i bought it in January.

Aug 24, 2005 at 11:39 AM

garyroach
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p.1 #17 · p.1 #17 · Adorama, As Bad As Resellerratings Makes It Out To Be

Adorama has had a questionable reputation going way back. But, I recently decided I would give them a try since they had a "good" price on Pocket Wizards. Waited three weeks and the items still hadn't shipped. Cancelled my order and won't waste any more time on them.

Aug 24, 2005 at 11:51 AM

mark1958
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p.1 #18 · p.1 #18 · Adorama, As Bad As Resellerratings Makes It Out To Be

I am really surprised their web rating is so low. I have had small delays etc but when emailing or calling they have always fixed the problem. I have ordered well over 15 to 20K worth or stuff from them over the years. Mark

Aug 24, 2005 at 12:01 PM

Duncan Staples
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p.1 #19 · p.1 #19 · Adorama, As Bad As Resellerratings Makes It Out To Be

As many have commented, there is a disconnect between their ordering system and fulfillment system including shipping but their customer service is fairly adept. If you need it quick and correct order from B&H, if you are willing to put up with a bit of crap but eventually get what you ordered, Adorama is ok.

Duncan

Aug 24, 2005 at 12:10 PM

coffeeshakes
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p.1 #20 · p.1 #20 · Adorama, As Bad As Resellerratings Makes It Out To Be

I'll echo what others said here. I have made several orders from them. It always shows up, just takes a day or two to ship and a possible upsell via phone. They have some nice prices on canon refurbished stuff I recently took advantage of :-)

Aug 24, 2005 at 01:09 PM

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