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R5 II glitched out

ronno
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p.1 #1 · p.1 #1 · R5 II glitched out

I saw this on a review video, and it just happened to my camera too.

Was using the camera, and suddenly the rear LCD went black for a few seconds, then it varied between solid green and this lined green screen.

Turning it off and on sorted the issue.

I am pretty sure Canon is aware of this, and presume firmware is forthcoming.

And hopefully that firmware will include 4K60 Fine ;-)

Aug 27, 2024 at 03:15 PM

jedibrain
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p.1 #2 · p.1 #2 · R5 II glitched out

Perhaps this is part of Canon's answer to online criticism that their color profile is too red?

Aug 27, 2024 at 03:17 PM

PurpleSKY
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p.1 #3 · p.1 #3 · R5 II glitched out

I had this same problem.. and I’ve figured out a workaround. You’re getting this because the viewfinder power saving is on.

If you’re in video mode.. let it sleep and when you wake it, it’ll either be a black screen or a green screen. Turn off viewfinder power saving in the yellow area (tab 4) “power save” section. Then let it sleep again… wake it up and you’ll be back to live view like normal.

I’ve disabled my power saving settings except for auto power off. Hopefully they’ll update this in a firmware soon!

Aug 27, 2024 at 03:21 PM

rscheffler
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p.1 #4 · p.1 #4 · R5 II glitched out

I guess the above post is probably the solution.

I'm curious though, if you wait, does the camera recover?

It might be unrelated but when I first got my R6II, I had frequent instances where the displays went totally black for 5-10 seconds, shooting stills. I narrowed it down to it usually happening when I quickly and frequently alternated between having my eye at the EVF and momentarily moving my eye away to watch what I was shooting, then bringing it back to the EVF. The camera would still shoot, AF, etc. when it blacked out, but I just couldn't see what was happening. In my case I disabled auto switching between the EVF and rear display and the frequency of the blackouts went down from annoyingly too often to very rarely (I use the video button on the top deck to toggle between the two, as I rarely shoot video). But nearly two years later, whenever I use the R6II with auto-switch EVF and rear display, the blackouts still happen. There was a recent FW update that sounded like it specifically addressed this problem but apparently in my case, either didn't, or didn't entirely eliminate it. My R6 meanwhile, has never exhibited this behavior.

Aug 27, 2024 at 03:30 PM

goalerjones
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p.1 #5 · p.1 #5 · R5 II glitched out

welcome to first purchasers beta testing

Aug 27, 2024 at 03:35 PM

ronno
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p.1 #6 · p.1 #6 · R5 II glitched out

Purple - thanks, and why do you believe that’s the fix?

Also someone asked and my screen stayed green for at least a couple minutes until I turned the camera off. It was going between solid green and a pinstriped kind of look (after originally turning black).

Cheers.

Aug 27, 2024 at 05:06 PM

PurpleSKY
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p.1 #7 · p.1 #7 · R5 II glitched out

I believe it’s the “workaround,” not the fix. I tested it for 2 hours.. constantly changing settings and letting it sleep. From what I noticed it doesn’t revert unless you shut the camera off. It’s an issue with power saving… so when the camera sleeps it has a problem waking up. Mine alternated between the green screen and black screen randomly. The green/black showed up in the EVF also.

What I also noticed was while it’s green or black, if I hit the magnification button, the live view is back and magnified!! Once u go back to the normal screen though, it goes back to green/black like before you hit magnification. I’ve isolated it down to the EVF power saving. When all other power saving options are set (doesn’t matter the time durations), as long as the EVF one is off, this doesn’t happen. As soon as you turn on the EVF power saving, let it sleep.. the issue is back 100% of the time. It’s easily reproducible and without fail if the EVF setting is on.

Aug 27, 2024 at 07:56 PM

stanj
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p.1 #8 · p.1 #8 · R5 II glitched out

I have found the R5m2 to be the most unreliable camera I've ever owned (from a software bugginess perspective), and I've owned them basically all, on release date, since 2001. Pulling the battery is a ritual by now. So is cursing, but that describes me in general.

Aug 27, 2024 at 10:28 PM

EB-1
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p.1 #9 · p.1 #9 · R5 II glitched out

What do you mean by unreliable, that it locks up or what other specific issues?

EBH

Aug 27, 2024 at 11:54 PM

stanj
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p.1 #10 · p.1 #10 · R5 II glitched out

EB-1 wrote:
What do you mean by unreliable, that it locks up or what other specific issues?

Yes, I have two of the new cameras, a plethora of cards and lenses, and 6 OEM batteries. It happens with all of them: Err 70, freeze in the middle of a burst (with the freeze frame of the last frame "locked" in the EVF until I pop the battery and the whole burst lost), a spontaneous reboot while changing settings, you name it. The only pattern that I could see is that it loves to freeze when I start panning (think bird taking off), as if the IS kicking in hard all of a sudden blew its brains. But that's "just" four times in this specific scenario. The other times are countless and frequent.

Yes, it's possibly a bad camera, memory card, battery, lens. But it's happening across a wide range of combinations. It's beta software, compared to other cameras I've owned.

Aug 28, 2024 at 08:18 AM

RoamingScott
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p.1 #11 · p.1 #11 · R5 II glitched out

Aug 28, 2024 at 08:27 AM

gkinard1952
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p.1 #12 · p.1 #12 · R5 II glitched out

Just my opinion so take it with a grain of salt. R5II, is the main bread and butter of Canon cameras. It is the perfect time for launch with exchange rates. Hike up prices, and launch with a wing and a prayer. The extra revinue will hopefully take care of the early launch and lack of testing. I am a big Toyota fan, and own one in the US. Same thing with the new Toyota vehicles. They are launching, inflating prices but it has backfired on them. QC and lack of testing is gutting the truck market for Toyota. Financial move by the bean counters that run the company's. Raking in huge profits on the back of the US consumer.
Always best to take the wait and see approach.

Good news is that the bugs will be worked out.

Edited on Aug 28, 2024 at 08:32 AM · View previous versions

Aug 28, 2024 at 08:30 AM

stanj
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p.1 #13 · p.1 #13 · R5 II glitched out

RoamingScott wrote:
To be clear, are both cameras behaving in this way?

Yes. I have found all permutations of camera / battery / card, with many lenses (and even without, such as setting some CFn on the plane), result in all sort of glitches and freezes.

Once upon a time I had an engine blow up, and _two_ replacement engines were DOA, but I would consider it to be really bad luck to get two defective brand new cameras.

Aug 28, 2024 at 08:30 AM

RoamingScott
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p.1 #14 · p.1 #14 · R5 II glitched out

stanj wrote:
Yes. I have found all permutations of camera / battery / card, with many lenses (and even without, such as setting some CFn on the plane), result in all sort of glitches and freezes.

Once upon a time I had an engine blow up, and _two_ replacement engines were DOA, but I would consider it to be really bad luck to get two defective brand new cameras.

Always possible that it's a common bad COMPONENT shared between two cameras on the same production run...either way, I'd be getting the hell out of those bodies and getting my CC company engaged.

Aug 28, 2024 at 08:36 AM

RAF09
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p.1 #15 · p.1 #15 · R5 II glitched out

stanj wrote:
Yes. I have found all permutations of camera / battery / card, with many lenses (and even without, such as setting some CFn on the plane), result in all sort of glitches and freezes.

Once upon a time I had an engine blow up, and _two_ replacement engines were DOA, but I would consider it to be really bad luck to get two defective brand new cameras.

Sorry to hear of what must be extremely frustrating for you with a brand new camera(X2 no less)!! Hopefully a firmware update will solve this, and fast.

Aug 28, 2024 at 09:07 AM

EB-1
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p.1 #16 · p.1 #16 · R5 II glitched out

EB-1 wrote:
What do you mean by unreliable, that it locks up or what other specific issues?

stanj wrote:
Yes, I have two of the new cameras, a plethora of cards and lenses, and 6 OEM batteries. It happens with all of them: Err 70, freeze in the middle of a burst (with the freeze frame of the last frame "locked" in the EVF until I pop the battery and the whole burst lost), a spontaneous reboot while changing settings, you name it. The only pattern that I could see is that it loves to freeze when I start panning (think bird taking off), as if the IS kicking in hard all of a sudden blew its brains. But...Show more →

I'm not seeing any issue yet, but only 3000 frames of testing. I'm renting a second camera two days before I leave so it's a major concern. I'm not seeing any good alternatives at this point.

EBH

Aug 28, 2024 at 10:52 AM

ronno
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p.1 #17 · p.1 #17 · R5 II glitched out

Purple: I have read elsewhere that turning off the power saving screen stuff does not fix the issue for some.
Fyi.
I’ve been using the camera daily and only had this green screen issue once.

Aug 28, 2024 at 11:00 AM

burningheart
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p.1 #18 · p.1 #18 · R5 II glitched out

I took mine out for its first real run yesterday though using Stone Age SD cards the only problem experienced was when using manual focus lenses.

If the AF area setting was set to Whole area AF which I had been using when shooting with my Canon RF glass but when I attached one of my manual Voigtlander RF lenses the focus point would be small like single point but when I moved the focus point it would move fine until I reached the outer parts of the frame then it would randomly jump or freeze in that spot.

Took awhile to figure it out. If I changed AF area setting to any other than Whole area AF I had no problems moving the focus point and it staying in place.

A real pain when switching back and forth on quick lens changes.

Aug 28, 2024 at 11:16 AM

RustyRus
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p.1 #19 · p.1 #19 · R5 II glitched out

stanj wrote:
Yes, I have two of the new cameras, a plethora of cards and lenses, and 6 OEM batteries. It happens with all of them: Err 70, freeze in the middle of a burst (with the freeze frame of the last frame "locked" in the EVF until I pop the battery and the whole burst lost), a spontaneous reboot while changing settings, you name it. The only pattern that I could see is that it loves to freeze when I start panning (think bird taking off), as if the IS kicking in hard all of a sudden blew its brains. But...Show more →

My guess is its just a bug- sucks that you are seeing that!

I haven't hit anything of the sort but I am using pretty basic AF settings so far. Only issue I have hit is with the EVF not showing focus points/anything but the view but I have found that is the power save mode. I contacted Canon about it already.

Hopefully a .1 release is on the way for firmware.

Aug 28, 2024 at 11:28 AM

PurpleSKY
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p.1 #20 · p.1 #20 · R5 II glitched out

Wow reading these reports is scary, but on the bright side most of them seem like issues with software that can be addressed. If it’s anything beyond that I’m sure Canon will avoid the bad press and offer free fixes/replacements like the situation they had with the c70’s faulty screen hinge.

Hoping we get a firmware within the next month.

Aug 28, 2024 at 12:25 PM

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