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Really Right Stuff

Charlie52
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p.1 #1 · p.1 #1 · Really Right Stuff

A word to the wise; don't buy anything directly from RRS. I'm switching out a lever clamp to a screw clamp on an older BH-40 and it has not been easy. I ordered the new screw clamp from the RRS website, and based on the website photos they sent me the wrong thing. I tried calling their local number and their toll free number and both weren't accepting calls. So I emailed their support; nothing. This is a well made product but they spend ZERO on servicing it.

If you buy any of their products do so from B&H or other retailers. At least then you have the option for a hassle free return.

Jun 08, 2024 at 06:28 PM

sjms
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p.1 #2 · p.1 #2 · Really Right Stuff

as of 04/16/2024 i got this email just incase:

i get through to them fairly easy though. i recently had a part replaced by them that i did a number on. they had to manufacture the part but the tripod went back in service after a short bit.

what was the part # you ordered vs the part # you got?

Jun 08, 2024 at 07:41 PM

Charlie52
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p.1 #3 · p.1 #3 · Really Right Stuff

Thanks! I tried to call them during normal business hours at their store and I couldn't get through. Since they changed their effort to rifle focus sights, they aren't as responsive. I'll keep trying but again they aren't customer friendly.

Jun 08, 2024 at 08:12 PM

sjms
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p.1 #4 · p.1 #4 · Really Right Stuff

they've been doing SOAR for a few years now. I've been by their operation last fall. they do both.

i have 2 BH40 heads that i changed over the older lever clamps to the newer SOAR based ARC-LR clamps.

Jun 08, 2024 at 08:20 PM

Charlie52
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p.1 #5 · p.1 #5 · Really Right Stuff

Thanks! You are giving me hope.

Jun 08, 2024 at 08:43 PM

nhanzero
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p.1 #6 · p.1 #6 · Really Right Stuff

Drop them an email, maybe a little slow to response but all my requests are well replied. All my purchases with them are a pleasure, last time they sent me ARC-LR clamps missing a few screws, just an email and I got them all free of charge.

Jun 08, 2024 at 11:16 PM

Charlie52
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p.1 #7 · p.1 #7 · Really Right Stuff

I sent them two emails and didn't receive a response.

nhanzero wrote:
Drop them an email, maybe a little slow to response but all my requests are well replied. All my purchases with them are a pleasure, last time they sent me ARC-LR clamps missing a few screws, just an email and I got them all free of charge.

Jun 09, 2024 at 10:44 AM

jwpstl
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p.1 #8 · p.1 #8 · Really Right Stuff

May not have been helpful if they did reply. I sent them an email once regarding a replacement screw I needed and they claimed they couldn’t help me via email and insisted I call. All I needed was a link to the right product.

Charlie52 wrote:
I sent them two emails and didn't receive a response.

Jun 09, 2024 at 10:49 AM

sjms
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p.1 #9 · p.1 #9 · Really Right Stuff

what product are you referring to that you need be linked to?

Jun 09, 2024 at 02:41 PM

Charlie52
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p.1 #10 · p.1 #10 · Really Right Stuff

Well, I'm happy to eat my words. RRS got back to me and solved my issue. I always valued their products. It's good to see the service is back up and running.

Jun 10, 2024 at 09:50 AM

sjms
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p.1 #11 · p.1 #11 · Really Right Stuff

Jun 10, 2024 at 11:25 AM

elkhornsun
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p.1 #12 · p.1 #12 · Really Right Stuff

I dealt directly with RRS before the owner moved the business operation from California to a pricey place in SLC. Now I buy anything but RRS which is overpriced for what one gets.

Jun 14, 2024 at 12:19 AM

MEDISN
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p.1 #13 · p.1 #13 · Really Right Stuff

elkhornsun wrote:
I dealt directly with RRS before the owner moved the business operation from California to a pricey place in SLC. Now I buy anything but RRS which is overpriced for what one gets.

I was a happy customer when they were here in California, and still a happy customer after they relocated to Utah. As my budget tripods and heads wear out, I am replacing them with RRS. Very happy with their engineering and quality craftsmanship. Their camera L-brackets are phenomenal. Customer service is always helpful and they genuinely ask for and receive feedback.

From this morning, shooting long exposures at low tide:

Jun 14, 2024 at 12:46 AM

sjms
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p.1 #14 · p.1 #14 · Really Right Stuff

SLO is the county seat and vac/visitors haven where employment supports the hospitality industry and its relative pay scale
ref govt jobs: https://www.governmentjobs.com/careers/slobispo

https://en.wikipedia.org/wiki/Lehi,_Utah
https://en.wikipedia.org/wiki/Lehi,_Utah#Demographics

the relativity between the locations and demographics

i haven't needed to look elsewhere or really look for new stuff in over 10 years. so, i'm good with the "noise" that some try create.

Edited on Jun 14, 2024 at 01:30 PM · View previous versions

Jun 14, 2024 at 05:58 AM

Ripolini
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p.1 #15 · p.1 #15 · Really Right Stuff

Charlie52 wrote:
At least then you have the option for a hassle free return.

In UE, for on-line shopping, we have 14-day return without justification. Is it the same in the US?
https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

Jun 14, 2024 at 06:06 AM

sjms
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p.1 #16 · p.1 #16 · Really Right Stuff

If, for whatever reason, you are dissatisfied with your purchase, you can return it to Really Right Stuff within 30 days of receipt. No returns accepted after 30 days. Claims for damaged or missing items must be received within two business days of receipt of merchandise.

https://kb.reallyrightstuff.com/knowledge/returns/exchanges

in the US we do not have an overall encompassing rule/law. so this can and will vary.

reasonable companies act responsibly

by the way i have to thank the EU for making the standardized plug "law" for data/power cables

USB-C

Jun 14, 2024 at 06:11 AM

elkhornsun
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p.1 #17 · p.1 #17 · Really Right Stuff

The owner of RRS gave as his reason for moving the high cost of homes and he wanted is employees to be able to afford one. Problem is he moved to a very exclusive area in SLC that is much more costly for homebuyers than SLO.

RRS provides high quality products and some are well engineered and others are kludgy and over engineered. Many companies are producing items like carbon fiber tripods that are as well made and with better designs and that include a quality carry case. My last purchase of a tripod for video and still use was the RC-5570 Vantage that comes with interchangeable flat base and 75mm bowl which change without tools in seconds. The carry case was designed with a zipper release to extend its length so it holds the tripod legs with the Sachtler ACE XL video head attached. At a cost of $449 it is more tripod for half the cost of anything from RRS.

My Feisol tripod cost $700 and it too included an excellent carry case. In seconds I can add a quick level base or a center column kit and this is something I cannot do with a RRS tripod.

For a ball head the RRS are not bad but the Arca Swiss D4 GP heads are superior in every respect. They do cost more but it negates the idea that RRS products are the best for anything that one can buy.

Jun 15, 2024 at 06:18 PM

sjms
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p.1 #18 · p.1 #18 · Really Right Stuff

as with me and everyone else its an opinion. i made investments in hardware at certain time and the ROI was good. in a word and in this world none of us has the perfect formula for success. i got over that. these are the tools that i use and the form and function fit my needs. you take it personally bad thing to do its business. you with the Feisol carry case! i had one too way back from them. kind of a limited use thing. it was also nothing to use as a example of craftsmanship. it was a freebie. glad you found that fit your needs. since i play a little different i had my bag made by Sunrise Tactical Wa who allowed me leeway in how it was built and what it was built for. the devil is in the details. i do have a multi discipline background. it doesn't make me perfect (made my share of mistakes), but it does help a bit.

there is a difference between being in SLO and SLC. it is the right for any company to move to a more advantageous location to build up their investment. this is business. have you been to Utah lots of different places to live there even around Lehi/SLC?

i strongly suggest you also get over it as i have. its not personal it is business.

Jun 15, 2024 at 09:09 PM

MEDISN
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p.1 #19 · p.1 #19 · Really Right Stuff

elkhornsun wrote:
The owner of RRS gave as his reason for moving the high cost of homes and he wanted is employees to be able to afford one. Problem is he moved to a very exclusive area in SLC that is much more costly for homebuyers than SLO.

Hard to blame him. As someone who moved a small business IN to California, it must be among the least business friendly states. SLO is a small town with nothing nearby. There are 1.2M people within a 30mile radius of Lehi and the area continues to grow. I have not compared costs/regulations between CA and UT but given how many of our family friends with small businesses have fled California for UT, ID and AZ I have to think there are compelling reasons for doing so.

elkhornsun wrote:
RRS provides high quality products and some are well engineered and others are kludgy and over engineered.

Over engineered...okay.

elkhornsun wrote:
Many companies are producing items like carbon fiber tripods that are as well made and with better designs and that include a quality carry case. My last purchase of a tripod for video and still use was the RC-5570 Vantage that comes with interchangeable flat base and 75mm bowl which change without tools in seconds. The carry case was designed with a zipper release to extend its length so it holds the tripod legs with the Sachtler ACE XL video head attached. At a cost of $449 it is more tripod for half the cost of anything from RRS.

And where is the Robus made? How do they keep the price low?

elkhornsun wrote:
My Feisol tripod cost $700 and it too included an excellent carry case. In seconds I can add a quick level base or a center column kit and this is something I cannot do with a RRS tripod.

I have quick level base and center column kit for my Versa. It also has QD attach points for a sling so I can skip the bag and still carry securely over rough terrain. I personally have not found Feisol's to be very rigid. How much would it cost if the Feisol were designed, tested and manufactured in the USA?

elkhornsun wrote:
For a ball head the RRS are not bad but the Arca Swiss D4 GP heads are superior in every respect. They do cost more but it negates the idea that RRS products are the best for anything that one can buy.

The AS are handmade in France. High quality indeed. I must have missed "that RRS are the best for anything" if someone said that. I do think they offer a wide range of plates, heads, tripods and accessories that are very well engineered, high quality and stand up to time. RRS customer service is always helpful when I need something or I have questions, and they genuinely ask for and receive feedback about how their products perform in the field.

Jun 16, 2024 at 09:43 AM

sjms
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p.1 #20 · p.1 #20 · Really Right Stuff

Arca Swiss D4 GP is a really nice sophisticated head. nifty to have less so to travel with my lesser needs. they too have come up with some interesting works. i do tend to try to work with KISS more. i wish i could find a reason to own and use it.

Jun 16, 2024 at 11:53 AM

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