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Leica restructuring to improve service times and customer experience

  
 
Desmolicious
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p.1 #1 · p.1 #1 · Leica restructuring to improve service times and customer experience


Leica announced today that they have listened to the comments of their customers and understand that warranty work and service turn around times have in the past been below industry standards.
In order to improve the customer experience so that professional photographers can also rely on Leica equipment, Leica will also be restructuring their Quality Assurance department, onboarding new technicians and validating their work on an industry standard performance appraisal system.
A significant portion of Leitz Park Wetzlar will be converted into a new service headquarters, with same day appointments encouraged. Once hiring has ramped up (expected by Q3 2024) customers in most circumstances can expect same day turn around times.

Leica GmBH expects these changes will once again make Leica the choice of professional and amateur photographers alike.



Apr 01, 2024 at 05:46 PM
_jim_
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p.1 #2 · p.1 #2 · Leica restructuring to improve service times and customer experience


lol.


Apr 01, 2024 at 06:20 PM
photo works
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p.1 #3 · p.1 #3 · Leica restructuring to improve service times and customer experience


Leica Gmbh press releaselink


Apr 01, 2024 at 06:26 PM
stgrove
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p.1 #4 · p.1 #4 · Leica restructuring to improve service times and customer experience


Just saw this post. Is this an April Fools Day joke.


Apr 02, 2024 at 06:07 PM
Matt Kerby
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p.1 #5 · p.1 #5 · Leica restructuring to improve service times and customer experience





Apr 02, 2024 at 07:12 PM







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