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R6 Mark II - two dead SD cards in a month. What's going on?

  
 
deepbluejh
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p.1 #1 · p.1 #1 · R6 Mark II - two dead SD cards in a month. What's going on?


TLDR: I've had two dead Sony SD cards in my R6 Mark II in a month. What is going on here?

For some back story, I've been using 128GB Sony M and Sandisk (primary and backup, respectively) in my R6 (original) bodies for 3 years and 600k frames. Not a single problem. No failures, no corrupt images. Nothing. They have been perfect.

This year I upgraded to R6 Mark II bodies now the 128GB cards aren't quite big enough to get through a long weekend for me. I upgraded to 256GB cards - Still Sony E and Sandisk respectively.

Less than 5000 frames into the new SD card and the camera card light freezes on and won't go off. Camera completely unresponsive. I have to pull the battery to turn off the camera. Re-inserting the battery and now the Sony card is dead. Unrecognizable in any camera or card reader I test it on.

I RMA the card to Amazon and get a replacement.


Fast forward to this weekend's wedding. Less than 1000 frames into the new replacement SD card and the exact same things happens. Frozen camera, remove the battery, now I have a completely dead card. It's the Sony again. Same camera, same card slot.

To note - I have an identical Sony 256GB card in the other R6 Mark II camera body and it has experienced no problems.

Any idea what is going on here? The two failures occurred from the same model/capacity Sony SD card (both from Amazon) in the same camera, and same card slot. I'm nearly a million frames into recording my pictures to SD cards and NOT ONE failure. Now I have two identical failures within a month of each other.

I don't think think this is random, but I can't figure out what is going on either. The SD card in question is below.









Feb 26, 2024 at 08:56 AM
jcolwell
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p.1 #2 · p.1 #2 · R6 Mark II - two dead SD cards in a month. What's going on?


Sounds like it's Sony. There were problems (and a Sony advisory) a few years ago, for the "M" 256 GB card (and Tuff cards). At the same time, some problems were also reported with the E 256 GB card.

e.g. https://www.slrlounge.com/be-careful-if-you-use-the-memory-cards-from-sony/

Also, it's always worth checking to see if the camera FW is up to date. You never know when an old problem has been solved, or a new one introduced, until you do a FW update.



Feb 26, 2024 at 09:43 AM
deepbluejh
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p.1 #3 · p.1 #3 · R6 Mark II - two dead SD cards in a month. What's going on?


That particular issue seems to be only when writing video to the cards (my issues are just with photos). That's not to say there isn't some carry over though.


Feb 26, 2024 at 10:13 AM
Sharona
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p.1 #4 · p.1 #4 · R6 Mark II - two dead SD cards in a month. What's going on?


This probably has nothing to do with your issues, but I've stopped buying anything photography related from Amazon. Too many opportunities for hijinks.


Feb 26, 2024 at 10:34 AM
rscheffler
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p.1 #5 · p.1 #5 · R6 Mark II - two dead SD cards in a month. What's going on?


deepbluejh wrote:
TLDR: I've had two dead Sony SD cards in my R6 Mark II in a month. What is going on here?

For some back story, I've been using 128GB Sony M and Sandisk (primary and backup, respectively) in my R6 (original) bodies for 3 years and 600k frames. Not a single problem. No failures, no corrupt images. Nothing. They have been perfect.

This year I upgraded to R6 Mark II bodies now the 128GB cards aren't quite big enough to get through a long weekend for me. I upgraded to 256GB cards - Still Sony E and Sandisk respectively.

Less than 5000 frames
...Show more

Nearly the exact same thing happened to me back in the fall. Two dead 256GB Sabrent V60 cards, both bought at the same time last summer from B&H - same batch number, etc. First one died Sept. 24 and the second Nov. 19th, IIRC.

Both times I did the RMA with Sabrent directly and they replaced both, no questions asked (after I sent in each to their RMA address), via direct ship to me from their Amazon Canada account. Replacement cards have different batch numbers. After the first one failed I bought another Sabrent 256GB V60 card and it has been fine, as have been both replacements (fingers crossed!!). I always shoot to both cards for backup so neither time lost any images, but for sure, this has been concerning. Since the first failure, for most of my events when I don't need super fast write speeds, I have been using Sandisk Extreme (non-pro) 256GB V30 cards in the second card slot instead of the same make/model in both slots.

Prior to the two card failures I've had a few quirky situations. I had around 30% of the images from a shoot corrupted on a PNY 128GB V90 card while the images on the mirrored card were fine (don't recall if I used the same make/model of card or something different). This happened in early Feb. 2023. I stopped using that card immediately after that incident, so not sure if it's a card or camera issue. Considering I have not experienced image corruption since then, I felt it was probably the card (and not the card reader because I tried a couple after I noticed the problem and it persisted). There have also been seemingly random situations where after inserting a card, the camera won't be able to read/recognize it. Thus far, this always resolves by re-inserting the card. This most recently happened a week ago with a Sandisk Extreme (non-pro) 256GB V30 inserted in slot 1 after a very long time of not seeing this problem.

I *think* but am not 100% sure that all or most of these problems have been with cards in slot 1, which I use as the default slot (the camera has a menu setting that allows you to set a priority card slot that it returns to every time if there is a card in that slot).

The first Sabrent 256GB V60 failure happened a couple thousand photos into an event, right in the middle and was a couple months after I bought that card. It was pretty much exactly as you described. I pulled both cards (to ensure the back up card wouldn't be affected if it was a camera fault) and kept shooting. Afterwards, the failed card could not be recognized in either slot or any card reader slots/devices on the computer. I couldn't even get to the point of being able to reformat it in camera or use Disk Utility on my computer. Second failed card was the same situation (in respect to trying to recover it).

I kind of didn't think it was the cards, though Sabrent is fairly new in the memory card scene. With your nearly identical experiences with failed Sony cards, I'm more doubtful it's the cards and think it's something with the camera. Bad card slot hardware? Bad software? Camera doesn't like fast cards (V60 or V90) when mirroring? I didn't take the camera to Canon because it seemed like too unrepeatable of a problem and they'd blame bad cards anyway. And now the camera is out of warranty...

Did you by chance photograph the back side of the cards with the batch/serial numbers? Where were the Sony cards made? China, Taiwan, somewhere else? I think a lot of these cards come out of a limited number of factories....








Feb 26, 2024 at 11:59 AM
deepbluejh
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p.1 #6 · p.1 #6 · R6 Mark II - two dead SD cards in a month. What's going on?


My concern is that it's the camera hardware as well. If that's the case, then its very disappointing.

I will be going with Sandisk UHS-II cards (from B&H) in the future, to try and help rule out both Sony incompatibility as well as possible counterfeit cards.

I didn't even think to take a picture of the back of the cards, no. Both have already been sent back to Amazon for RMA/refund.



Feb 26, 2024 at 02:31 PM
rscheffler
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p.1 #7 · p.1 #7 · R6 Mark II - two dead SD cards in a month. What's going on?


OK, you're getting them refunded and not replaced?

It's just so coincidental that your experience and mine were with 256GB V60 cards... Bad NAND batch, bad controller, etc. from the same factory but packaged for different memory brands? Not sure one could extrapolate that from the batch numbers..



Feb 26, 2024 at 02:35 PM
deepbluejh
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p.1 #8 · p.1 #8 · R6 Mark II - two dead SD cards in a month. What's going on?


So the first failure happened about a month ago. I figured it was just some weird fluke, so I replaced the failed card with an identical card. Now that the replacement card has also failed, I'm not going to be buying any more of them. I'll see if I have better luck with Sandisk in that camera.


Feb 26, 2024 at 02:44 PM
rscheffler
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p.1 #9 · p.1 #9 · R6 Mark II - two dead SD cards in a month. What's going on?


FWIW I have not seen any other mention about this particular problem, but I'm also not on FB or other social media based photo groups where there might be more discussion.

On Amazon someone included a shot of the back of the Sony V60 card (March 2020 review):



Like the Sabrent, made in Taiwan, similar TVDN type numbering system...



Feb 26, 2024 at 02:58 PM
justashooter
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p.1 #10 · p.1 #10 · R6 Mark II - two dead SD cards in a month. What's going on?


I have two R6 Mark II's, one of them for 14 months, and use Sony Tough G V90 cards and have not had any problem with them. I don't shoot video with them tho. I also don't buy cards from Amazon due to counterfeit issues, I buy direct from the retailer. If Amazon fulfills the order, they take the various vendors products and put them all together.


Feb 26, 2024 at 04:16 PM
 


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snapsy
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p.1 #11 · p.1 #11 · R6 Mark II - two dead SD cards in a month. What's going on?


Retired embedded storage firmware engineer here

For a card to go completely dead, ie no longer responds to any SD host controller commands, be it the camera's or card reader attached to computer, implies that either the card's embedded controller has been fried or the NAND flash within the card has suffered a catastrophic failure that renders it unreadble.

Either can occur when a card controller (or its NAND flash) fails for reasons internal to the design or wear of the card. The fact you've seen it twice in a short period on the same camera implies the fault is likely the camera. The only way I can think of for a camera to damage multiple cards in this manner is a problem with the 3.3V power supplied to the card by the camera, either by exceeding the power spec or dropping power in the middle of critical NAND updates, although most prosumer cards have protection against catastrophic failure for that latter condition. It is unlikely for a card to fail in this manner as a result of any command issued to the card by the camera, although not entirely impossible.



Feb 26, 2024 at 04:59 PM
rscheffler
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p.1 #12 · p.1 #12 · R6 Mark II - two dead SD cards in a month. What's going on?


@snapsy is it possible that a batch of cards could be more susceptible to some sort of 'trigger' that could cause a failure such as this? Perhaps a trigger that only occurs occasionally in a small percentage of the total R6II production to date?

I just find it too coincidental that OP and I both had a couple 256GB V60 cards fail in the same camera model and in the same manner. And that it's likely the Sony cards are made in Taiwan like the Sabrent cards and might come out of the same factory and/or share some components (the last photo of the back of the Sony card was the 64GB model, so without confirmation, am assuming it's also the case for the 256GB model).



Feb 26, 2024 at 08:51 PM
snapsy
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p.1 #13 · p.1 #13 · R6 Mark II - two dead SD cards in a month. What's going on?


rscheffler wrote:
@snapsy@ is it possible that a batch of cards could be more susceptible to some sort of 'trigger' that could cause a failure such as this? Perhaps a trigger that only occurs occasionally in a small percentage of the total R6II production to date?

I just find it too coincidental that OP and I both had a couple 256GB V60 cards fail in the same camera model and in the same manner. And that it's likely the Sony cards are made in Taiwan like the Sabrent cards and might come out of the same factory and/or share some components (the last
...Show more

Certainly possible there were a bad batch of cards.

The fact he has the same model card operating without issue on his other R6 II body is suggestive that the first R6 II has an issue. He could try moving that card to the suspect camera and see if it develops a failure.

The fact you saw a similar failure with a different model of the card implies the issue might be endemic to more than one R6 II body, either from a manufacturing issue or a marginal design issue that only manifests on certain copies of the body.



Feb 26, 2024 at 09:01 PM
rscheffler
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p.1 #14 · p.1 #14 · R6 Mark II - two dead SD cards in a month. What's going on?


deepbluejh wrote:
To note - I have an identical Sony 256GB card in the other R6 Mark II camera body and it has experienced no problems.


If you still have that Sony 256GB V60 card in your second R6II, could you take a photo of the back of the card for me? I'm curious to see where it was made and if there is any similarity to the information on the back to the photo I found on Amazon, as well as the Sabrent cards I have.

Thanks!



Feb 26, 2024 at 09:48 PM
deepbluejh
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p.1 #15 · p.1 #15 · R6 Mark II - two dead SD cards in a month. What's going on?


rscheffler wrote:
If you still have that Sony 256GB V60 card in your second R6II, could you take a photo of the back of the card for me? I'm curious to see where it was made and if there is any similarity to the information on the back to the photo I found on Amazon, as well as the Sabrent cards I have.

Thanks!


Here is the Sony card that is currently problem free.









Feb 27, 2024 at 06:11 AM
Ferrophot
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p.1 #16 · p.1 #16 · R6 Mark II - two dead SD cards in a month. What's going on?


I have had one SanDisk card fail in my R6. Camera just shows "no card". Funny thing is the card still worked in my 6D and a replacement card worked in my R6. I do notice that entering cards into Slot 1 of the R6 takes some care, the card has to be aligned exactly for it to slot in.


Feb 27, 2024 at 07:05 AM
John Daniel
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p.1 #17 · p.1 #17 · R6 Mark II - two dead SD cards in a month. What's going on?


By curiosity, are you using Canon genuine batteries in your R6II ?

After reading snapsy answer, I wonder if it is not because of a power surge from the battery?


JD



Feb 27, 2024 at 08:03 AM
deepbluejh
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p.1 #18 · p.1 #18 · R6 Mark II - two dead SD cards in a month. What's going on?


John Daniel wrote:
By curiosity, are you using Canon genuine batteries in your R6II ?

After reading snapsy answer, I wonder if it is not because of a power surge from the battery?

JD


I have used nothing but genuine Canon batteries in my cameras.



Feb 27, 2024 at 08:56 AM
Hairy Heron
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p.1 #19 · p.1 #19 · R6 Mark II - two dead SD cards in a month. What's going on?


I had a similar issue with my R7. The fact the camera locked up with different SD cards led me to suspect it was a hardware issue with my R7. Contacted Canon and they set up a warranty repair. Took two round trips to the repair center but finally got fixed. I don't remember the exact parts replaced but first attempt was one of the secondary board and the second attempt was the main board. Have not had any locking up since -- been many months now with many 1000s of clicks in every shooting speed mode and a mix of ES and EFCS.


Feb 27, 2024 at 10:29 AM
deepbluejh
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p.1 #20 · p.1 #20 · R6 Mark II - two dead SD cards in a month. What's going on?


Hairy Heron wrote:
I had a similar issue with my R7. The fact the camera locked up with different SD cards led me to suspect it was a hardware issue with my R7. Contacted Canon and they set up a warranty repair. Took two round trips to the repair center but finally got fixed. I don't remember the exact parts replaced but first attempt was one of the secondary board and the second attempt was the main board. Have not had any locking up since -- been many months now with many 1000s of clicks in every shooting speed mode and a
...Show more

How much did this repair cost you?



Feb 27, 2024 at 10:50 AM
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