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New PC LR Classic color issues

mjk115
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p.1 #1 · p.1 #1 · New PC LR Classic color issues

I recently purchased a new PC laptop and I've been migrating over to it. I edit my photos on a dell unltrasharp 27" monitor connected with a usb-c/displayport cable. I've calibrated both the laptop and the monitor with my spyder x pro, and the profiles seem to be installed properly, and my screen saver image looks about identical on the 2 screens.
My problem is that when I open Lightroom on the external monitor, the colors are dull and undersaturated. These are previously processed images using my old machine on this same monitor. If I move LR to the laptop screen, the colors become lively again. I can see the shift happen as I move lightroom from screen to screen. The same Jpeg I use for a screensaver looks about the same on the laptop whether it's viewed in LR or googlepix or windows photos. And while the screensaver image on the external monitor looks like it should, the colors fade if viewed in LR or googlepix of windows photo. Very strange.
I've tried plugging the cable into the different alt/displayport usb-c ports. The one on the right connects directly to the Nvidia rtxa3000, while the one on the left connects through the Intel Iris iGPU. No difference.
I've tried disabling first the Iris iGpu (when it's plugged into the right port), and I've tried disabling the Nvidia GPU, the only difference is that when the machine is running strictly on the Nvidia a3000, google pix jpegs look like they should, but lightroom is still dull and washed out.
I don't think it's a color managed application issue, though. Why would the calibrated laptop screen show no difference between the same image viewed in LR and in googlepix. I've also viewed the images on my apple macbook air in safari, and they look like they do on the new laptop.
I even bought a new cable to rule that out, and the issue persists.
Any assistance would be greatly appreciated. Thank you,
Mike

Jul 27, 2023 at 09:25 PM

mcbroomf
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p.1 #2 · p.1 #2 · New PC LR Classic color issues

Have you tried a different cable?
What does the default profile look like (the one the PC was installed with)
Make new profiles? One connected to IRIS, the other to Nvidia
Update GPU drivers

Jul 28, 2023 at 03:07 AM

mjk115
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p.1 #3 · p.1 #3 · New PC LR Classic color issues

Thanks for the reply. I did try a new cable and did update the GPU drivers. The problem persists regardless of which GPU (dedicated or integrated) is used.

Jul 28, 2023 at 04:51 AM

John Wheeler
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p.1 #4 · p.1 #4 · New PC LR Classic color issues

mjk115 wrote:
I recently purchased a new PC laptop and I've been migrating over to it. I edit my photos on a dell unltrasharp 27" monitor connected with a usb-c/displayport cable. I've calibrated both the laptop and the monitor with my spyder x pro, and the profiles seem to be installed properly, and my screen saver image looks about identical on the 2 screens.
My problem is that when I open Lightroom on the external monitor, the colors are dull and undersaturated. These are previously processed images using my old machine on this same monitor. If I move LR to the laptop screen,...Show more →

Hi MIke
Quite a pain when there are color management issues.

- As a start, it would help to know the specific PC model as well as the specific Ultrasharp model to understand your issue.

- When comparing images only use images that have an embedded icc profile, otherwise color management software can display incorrectly

- When doing your comparisons, only use know color managed software such as LR, Photoshop, etc. Screensaver programs are not color manage and are not a good indicator that the color management is working properly.

- What is telling in your summary above is when you move the image from the external monitor to the laptop screen and seeing a big difference in the colors. To separate out the issues, please use an image that has an embedded color profile only and use a color managed application such as you were doing with LR. If the image does not have an embedded profile then change to an image that does have an embedded profile and see if the issue still persists. If the image you are using does have an embedded color profile and you still see a difference between you external monitor and laptop screen (supposedly color calibrated), than either the monitors are not calibrated or the system color management is not properly handling color management of two monitors properly. Most likely that would be incorrect settings in the color management or some limited capability for handling two monitors (less likely).

Just some suggestions

John Wheeler

Jul 28, 2023 at 11:18 AM

Kaj E
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p.1 #5 · p.1 #5 · New PC LR Classic color issues

The windows screen savers look grossly over saturated on my wide gamut monitor. I do not know if it is a Windows color management problem or if the screen savers are just over saturated.

I would use one of my own images with the ICC profile embedded, and not a screen saver. Only use applications you know are properly color managed.

Jul 28, 2023 at 05:55 PM

mjk115
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p.1 #6 · p.1 #6 · New PC LR Classic color issues

Thanks for the reply John,
Yes the images have an embedded sRGB profile. Not really sure what's happening. I believe it's some confusion in the GPUs and profile loading. I was messing around this morning and changed some settings in Nvidia control panel and then cycled through all available monitor profiles in the spyder profile launcher, and suddenly, when I clicked on the correct monitor profile, everything was working correctly. LR jpeg and processed Raws looked like Windows viewer and google and screensaver. They all matched what I'm seeing on my macbok air, and on the laptop. Can't explain exactly what happened, but when I restarted the machine, it reverted to the original problem with washed out colors on everything but the screensaver. Very frustrating.

It's an HP Zbook studio g9 with a 12th gen i7 and the Nvidia rtx a3000. It's a really nice machine that gets great reviews and was marked down significantly at B&H (I assume because the hardware is getting dated). I like the keyboard and it runs very quiet and cool. There are 2 usb-c/thunderbolt4/alt dp1.4 ports on the left side that connect through the iGPU, and one usb-c/alt dp1.4 on the right that connects directly to the a3000 gpu. Issue persists in all ports, although when I temporarily got it to work, I was plugged into the right ports where the Nvidia control panel offers more direct display option.

Jul 29, 2023 at 11:26 AM

mcbroomf
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p.1 #7 · p.1 #7 · New PC LR Classic color issues

I had an HP Zbook Studio (8th gen i7) for a while. I had a problem with it within warranty and HP were responsive and pretty easy to get on the phone (a few years ago now). I'd suggest giving them a call if you don't get a fix on this soon.

Jul 29, 2023 at 12:57 PM

mjk115
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p.1 #8 · p.1 #8 · New PC LR Classic color issues

mcbroomf wrote:
I had an HP Zbook Studio (8th gen i7) for a while. I had a problem with it within warranty and HP were responsive and pretty easy to get on the phone (a few years ago now). I'd suggest giving them a call if you don't get a fix on this soon.

Thanks. I don't know why I'm so resistant to this idea. Never dealt with HP, but my experience with help desks in general has been frustrating.

Jul 29, 2023 at 01:43 PM

mcbroomf
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p.1 #9 · p.1 #9 · New PC LR Classic color issues

mjk115 wrote:
Thanks. I don't know why I'm so resistant to this idea. Never dealt with HP, but my experience with help desks in general has been frustrating.

Yes I'm with you, but that's why I mentioned it specifically as they were very good. A few years ago now though.

Jul 29, 2023 at 02:41 PM

mjk115
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p.1 #10 · p.1 #10 · New PC LR Classic color issues

So it appears to be something with the Spyder x pro profiles. I reset the whole system and installed everything again, and using the built in D6500 profile of the Dell external monitor, everything behaves as it should. Jpegs look the same in LR as on screen saver, photo viewer, and in google, and it compares well to MacBook Air. I can then open the Spyder profile chooser and change to the calibrated profile, which does seem to correct the image toward magenta, and I'd say it looks very much like what I'm seeing on the MacBook. Great. Problem solved, right. But if I close and open Lightroom again, I'm back to washed out colors. I have to use the profile chooser to return to the native d6500 profile, then open LR then use the profile chooser again.
Something about setting the spyder profile as default is causing it. I also think it's interesting that the only image that doesn't wash out is the screen saver which is an extension of windows settings on the laptop monitor.

Jul 29, 2023 at 03:25 PM

John Wheeler
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p.1 #11 · p.1 #11 · New PC LR Classic color issues

mjk115 wrote:
Thanks for the reply John,
Yes the images have an embedded sRGB profile. Not really sure what's happening. I believe it's some confusion in the GPUs and profile loading. I was messing around this morning and changed some settings in Nvidia control panel and then cycled through all available monitor profiles in the spyder profile launcher, and suddenly, when I clicked on the correct monitor profile, everything was working correctly. LR jpeg and processed Raws looked like Windows viewer and google and screensaver. They all matched what I'm seeing on my macbok air, and on the laptop. Can't explain exactly what...Show more →

It appears you have it narrowed down the color management between Windows 11 and the GPUs. Unfortunately I do not have the expertise in Windows Color management and its interaction with the GPU color management to help debug what is going on. In theory if the Spyder software is doings it job, it would set up the GPU and/or Windows management so that the profile would be consistently chosen for each monitor independent of apps being open or close and also with the Machine restarting. So somewhere among , Spyder software, Windows11, and the GPU management lies the problem. Do note that it gets more complicated with two monitors and I have seen bugs reported in those situations where the wrong profile is applied. I provide this link as an example, and not any determination on my part that this is your problem. Best of skill in getting this nailed down: Example Windows 11 dual monitor Color Management issue/bug

Jul 29, 2023 at 04:10 PM

mjk115
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p.1 #12 · p.1 #12 · New PC LR Classic color issues

Well, the sad truth is that I'm a moron. There's really nothing wrong with the machine, and I've been chasing ghosts. It's loading the profile correctly, and yes the screensaver boosts saturation and contrast. I wasn't really paying attention to the room light or the fact that I was setting the machine up in daylight, but when I started using it in my usual more controlled environment, all my imagined issues disappeared. Oy.

My thanks and apologies to those who tried to assist.

Aug 02, 2023 at 05:27 AM


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